Articles - Accessibility and Disability
Creating an accessible and inclusive contact centre isn’t just good practice, it’s essential for delivering excellent customer service. This collection gathers our most helpful articles, site visits, webinars, and expert advice on supporting both customers and employees with disabilities. Discover practical ways to design accessible customer journeys, implement assistive technologies, and build inclusive workplaces that empower everyone to communicate effectively. Whether you’re improving digital accessibility or enhancing staff training, you’ll find guidance and inspiration here.
