Articles - Editor’s Picks

Browse our hand-picked selection of some of the best and most popular content Call Centre Helper has published.

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10 Ways to Improve Call Centre Performance Management
Call Centre Resource Planning: What You Need to Know
What Are the Contact Centre Service Level Standards?
Why Is Measuring Customer Satisfaction So Important?
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How to Reduce Hold Time in Your Contact Centre
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9 Ways That the Contact Centre Advisor Role Will Change in the Future
10 Innovative Ways to Create Customer Value
Replace negative Words With Positive Words
Negative VS Positive Words in Customer Service – With Examples
How to Improve Agent Performance in the Call Centre – With a Checklist
A picture of a stopwatch marked at 20 seconds
How to Safely Knock 20 Seconds Off Your Average Handling Time (AHT)
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7 Steps to Evoke the Emotions You Want From Your Customers
Group of people walking towards a door
How to Calculate Customer Churn Rate – the Formula
Motivated group of young business people grouped around a table listening to a female team leader or manageress explain paperworkMotivated group of young business people grouped around a table listening to a female team leader or manageress explain paperwork
10 Messages That Every Contact Centre Manager Should Share With Their Team
A picture of the four seasons with a snowflake, leaves and the sun
Seasonal WFM – How to Prepare for Peaks and Troughs in Contact Volumes
Three robots are wearing headsets
7 Things They Won’t Tell You About Installing a Chatbot
Young smiling experienced operator of call center answering the question of his client
How to Train Active Listening in the Call Centre – With Exercises
Good job written on a post it note on a desk
How to Use Contact Centre Incentives to Improve Performance
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5 Great Methods to Improve Your Customer Satisfaction Score
Woman using a calculator, making calculations and checking business statistics
How to Calculate Call Centre Agent Utilisation – the Formula
Business People Planning Strategy Around a Desk
5 Contact Centre Improvement Strategies
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How to Write a Customer Apology Letter – With an Example
The top 10 contact centre technology award 2019 winners podium
Top 10 Contact Centre Software and Technology
Group of young coworkers discussing ideas with each other in modern office.
How to Improve Internal Communication in the Contact Centre
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How to Create a Contact Centre Quality Scorecard – With a Template Example
 
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