Articles - Editor’s Picks

Browse our hand-picked selection of some of the best and most popular content Call Centre Helper has published.

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A picture of the digital customer engagement concept
The Top 10 Trends in Digital Customer Engagement
A photo of the pledge of allegiance to signal loyalty
How to Achieve Customer Loyalty in a Digital World
A photo of an engaged staff member being carried away by balloons
Remote Staff Engagement: 9 Strategies to Make Your Team Smile
A picture of cubes representing different social media platforms
How to Provide Great Social Customer Service
A picture of English language letters
Customer Service Language: Changing the Language of Your Contact Centre
A picture of the team leadership concepts with ducks
Team Leadership: What Makes a Great Leader?
Rapport Building With Angry Customers – With Examples
A picture of a webchat conversation
15 Golden Rules of Webchat
4 Key Objectives to Improve Productivity and Customer Experience
A picture of someone tracking footprints
32 Call Centre KPIs That You Need to Track (And Why!)
A picture of people clapping excellence
How to Achieve Excellent Customer Service Through Coaching
A photo of faces being drawn, which represent feedback
Customer Service Feedback: How to Perfect Your Strategy
A picture of positive speech bubbles
27 Positive Statements to Use In Difficult Situations
A photo of a chess strategy
The Top 10 Customer Service Strategies That Stand the Test of Time
A picture of the word "csat" above some happy people
What Is CSAT? – With a Meaning, Calculations and Great Tips
A picture of an empowerment megaphone
What Does Employee Empowerment REALLY Mean?
A photo of a homeworking call centre agent
15 Contact Centre Homeworking Problems and How to Overcome Them
A picture of someone pushing a fifth star into place, representing the improving CX concept
Improve Customer Experience: 5 Strategies That You NEED to Try
An illustration of a contact centre worker
Customer Trends Shaping the Contact Centre of the Future
Person looking shocked at the ceiling
How to Create Reassuring On-Hold and IVR Messages – With Examples
A photo of an inaccurate forecast
10 Quick Fixes to Deal With Increased Call Volumes (Updated!)
A picture of a Coronavirus warning sign
9 Ways to Prepare Your Contact Centre for Coronavirus
A photo of a post it note saying: "Good job"
How to Make the Most of Your Staff Incentives – With Examples
A picture a happy person with a service recovery icon on their phone
What is Service Recovery – With Examples
 
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