Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: Integrating Email, Voice and Chat in the Contact Centre

Published On: 5th May 2015 10:14

During “Webinar Week” we will be holding a daily webinar on hot contact centre topics.

Multi-channel contact has proliferated in recent years.

In this webinar, we look at the best ways to integrate email, voice and chat.

Topics Discussed

Digital Channels – Email and Web Chat

Changing customer demographics

The channel of choice

Creating a single queue

Balancing multiple service levels

Integration of multiple channels

The role of technology

Top tips from the audience

Panellists

Paul Weald

Contact Centre Innovator

James Glasspool

VoltDelta

Jonty Pearce

Call Centre Helper

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

Connect with Megan on LinkedIn

Recorded Webinar: Integrating Email, Voice and Chat in the Contact Centre

Topics Discussed

Panellists

Topics:

Your Next Read