Recorded Webinar: Integrating Email, Voice and Chat in the Contact Centre Related Articles Recorded Webinar: Chat and Email Mistakes to Avoid Recorded Webinar: How to Give the Wow Factor on Email & Live Chat What Is Customer Email Management? – With 10 Tips, Software Advice and Mistakes to Avoid Is Email on its Way Out? 1,118 Filed under - Recorded Call Centre and Customer Experience Webinars, Email, Live Chat During “Webinar Week” we will be holding a daily webinar on hot contact centre topics. Multi-channel contact has proliferated in recent years. In this webinar, we look at the best ways to integrate email, voice and chat. Topics Discussed Digital Channels – Email and Web Chat Changing customer demographics The channel of choice Creating a single queue Balancing multiple service levels Integration of multiple channels The role of technology Top tips from the audience Panellists Paul Weald Contact Centre Innovator James Glasspool VoltDelta Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by VoltDelta Author: Megan Jones Published On: 5th May 2015 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Email, Live Chat Recommended Articles Recorded Webinar: Chat and Email Mistakes to Avoid Recorded Webinar: How to Give the Wow Factor on Email & Live Chat What Is Customer Email Management? – With 10 Tips, Software Advice and Mistakes to Avoid Is Email on its Way Out? Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter