Recorded Webinar: Integrating Email, Voice and Chat in the Contact Centre

During “Webinar Week” we will be holding a daily webinar on hot contact centre topics. Multi-channel contact has proliferated in recent years. In this webinar, we look at the best ways to integrate email, voice and chat.

Topics Discussed

  • Digital Channels – Email and Web Chat
  • Changing customer demographics
  • The channel of choice
  • Creating a single queue
  • Balancing multiple service levels
  • Integration of multiple channels
  • The role of technology
  • Top tips from the audience
  • Panellists

    Paul Weald- Headshot
    Paul Weald
    Contact Centre Innovator
    James Glasspool- Headshot
    James Glasspool
    Jonty Pearce- Headshot
    Jonty Pearce
    Call Centre Helper

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    This webinar was brought to you by Call Centre Helper and is sponsored by VoltDelta

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