Recorded Webinar: Integrating Email, Voice and Chat in the Contact Centre

Related Articles
generic webinar replay image
Recorded Webinar: Chat and Email Mistakes to Avoid
How to Assess Quality on Email and Live Chat in the Contact Centre
A picture of email management concept
What Is Customer Email Management? – With 10 Tips, Software Advice and Mistakes to Avoid
Multi channel call centre calculator showing email calls and web chat
Multi-Channel Contact Centre Calculator Tool - Phone Email Chat
Follow Us on LinkedIn
1,297
Filed under - Recorded Call Centre and Customer Experience Webinars, ,

During “Webinar Week” we will be holding a daily webinar on hot contact centre topics.

Multi-channel contact has proliferated in recent years.

In this webinar, we look at the best ways to integrate email, voice and chat.

Topics Discussed

  • Digital Channels – Email and Web Chat
  • Changing customer demographics
  • The channel of choice
  • Creating a single queue
  • Balancing multiple service levels
  • Integration of multiple channels
  • The role of technology
  • Top tips from the audience

    • Panellists

    Paul Weald - Headshot
    Paul Weald
    Contact Centre Innovator

    James Glasspool - Headshot
    James Glasspool
    VoltDelta

    Jonty Pearce - Headshot
    Jonty Pearce
    Call Centre Helper

    Author: Megan Jones

    Published On: 5th May 2015 - Last modified: 28th Feb 2023
    Read more about - Recorded Call Centre and Customer Experience Webinars, ,

    Follow Us on LinkedIn

    Recommended Articles

    Chat and email mistakes to avoid.
    Recorded Webinar: Chat and Email Mistakes to Avoid
    How to Assess Quality on Email and Live Chat in the Contact Centre
    A picture of email management concept
    What Is Customer Email Management? – With 10 Tips, Software Advice and Mistakes to Avoid
    Multi channel call centre calculator showing email calls and web chat
    Multi-Channel Contact Centre Calculator Tool - Phone Email Chat