Recorded Webinar: Integrating Email, Voice and Chat in the Contact Centre Related Articles 10 Things They Won't Tell You About Live Chat Recorded Webinar: Chat and Email Mistakes to Avoid Is Email on its Way Out? Recorded Webinar: How to Give the Wow Factor on Email & Live Chat 1,079 Filed under - Recorded Call Centre and Customer Experience Webinars, Email, Live Chat During “Webinar Week” we will be holding a daily webinar on hot contact centre topics. Multi-channel contact has proliferated in recent years. In this webinar, we look at the best ways to integrate email, voice and chat. Topics Discussed Digital Channels – Email and Web Chat Changing customer demographics The channel of choice Creating a single queue Balancing multiple service levels Integration of multiple channels The role of technology Top tips from the audience Panellists Paul Weald Contact Centre Innovator James Glasspool VoltDelta Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by VoltDelta Author: Megan Jones Published On: 5th May 2015 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Email, Live Chat Recommended Articles 10 Things They Won't Tell You About Live Chat Recorded Webinar: Chat and Email Mistakes to Avoid Is Email on its Way Out? Recorded Webinar: How to Give the Wow Factor on Email & Live Chat Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter