Recorded Webinar: Integrating Email, Voice and Chat in the Contact Centre


During “Webinar Week” we will be holding a daily webinar on hot contact centre topics.

Multi-channel contact has proliferated in recent years.

In this webinar, we look at the best ways to integrate email, voice and chat.

Topics Discussed

  • Digital Channels – Email and Web Chat
  • Changing customer demographics
  • The channel of choice
  • Creating a single queue
  • Balancing multiple service levels
  • Integration of multiple channels
  • The role of technology
  • Top tips from the audience
  • Panellists

    Paul Weald - Headshot
    Paul Weald
    Contact Centre Innovator

    James Glasspool - Headshot
    James Glasspool

    Jonty Pearce - Headshot
    Jonty Pearce
    Call Centre Helper

    Author: Megan Jones

    Published On: 5th May 2015 - Last modified: 28th Feb 2023
    Read more about - Recorded Call Centre and Customer Experience Webinars, ,

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