Recorded Webinar: Integrating Email, Voice and Chat in the Contact Centre

1,029

1,029
Filed under - Recorded Call Centre and Customer Experience Webinars, ,

During “Webinar Week” we will be holding a daily webinar on hot contact centre topics.

Multi-channel contact has proliferated in recent years.

In this webinar, we look at the best ways to integrate email, voice and chat.

Topics Discussed

  • Digital Channels – Email and Web Chat
  • Changing customer demographics
  • The channel of choice
  • Creating a single queue
  • Balancing multiple service levels
  • Integration of multiple channels
  • The role of technology
  • Top tips from the audience

    • Panellists

    Paul Weald - Headshot
    Paul Weald
    Contact Centre Innovator

    James Glasspool - Headshot
    James Glasspool
    VoltDelta

    Jonty Pearce - Headshot
    Jonty Pearce
    Call Centre Helper

    Published On: 5th May 2015 - Last modified: 28th Feb 2023
    Read more about - Recorded Call Centre and Customer Experience Webinars, ,

    Recommended Articles

    10 Things They Won't Tell You About Live Chat
    A picture of email management concept
    What Is Customer Email Management? – With 10 Tips, Software Advice and Mistakes to Avoid
    Is Email on its Way Out?
    Contact Centre Reports, Surveys and White Papers
    Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies.

    Choose the content that you want to receive.