During “Webinar Week” we will be holding a daily webinar on hot contact centre topics.
Multi-channel contact has proliferated in recent years.
In this webinar, we look at the best ways to integrate email, voice and chat.
Digital Channels – Email and Web Chat
Changing customer demographics
The channel of choice
Creating a single queue
Balancing multiple service levels
Integration of multiple channels
The role of technology
Top tips from the audience
Contact Centre Innovator
Call Centre Helper
This webinar was brought to you by Call Centre Helper and is sponsored by VoltDelta