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Articles - Empowering Agents
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15 Things You Can Learn from the DAS Contact Centre
Contact Centre Motivation – How to Reward, Empower and Inspire Advisors
8 Ideas to Help Contact Centre Agents Be Better at Their Jobs
How to Create a Productive Culture in a Small Contact Centre
How to Develop Sales Focus in a Customer Service Team
What Is the Best Model for Contact Centre Culture?
Seven Examples of When Contact Centre Incentives Fail
Positive Statements to Increase Customer Satisfaction
18 Things You Can Learn from the PhotoBox Contact Centre
17 Things You Can Learn from the AO Contact Centre
Should a Contact Centre Advisor Handle Calls, Emails and Chats?
6 Strategies for Building Agent Confidence in Telesales
What Other Job Titles are Call Centre Agents Known By?
7 Ideas You Can Learn from the Gloucester Intercall Contact Centre
16 Tips for Employee Empowerment
11 Creative Tips to Boost Morale in the Contact Centre
The Truth About Agent Empowerment (You Are Probably Getting It Wrong!)
19 Things We Learnt at the MOO Contact Centre
8 Strategies for Increasing Agent Resilience
21 Ways to Improve Complaints Handling in Your Contact Centre
50 Ideas to Transform Your Contact Centre
Top 10 Smart Call Centre Goals
Do You Want to Be a Manager or a Leader?
Best-Practice Ideas for Improving Performance
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Editor's Pick
21 Tips to Make Your Customers Feel Truly Valued
Top 10 Use Cases for Speech Analytics
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5 Things Creative Leaders Do Differently
Latest Resources
Guide: Work From Home vs Return To Office
White Paper: How to Operationalise AI Workflows in the Contact Centre
Upcoming Events
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Tue 02 Apr 2024
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Thu 04 Apr 2024
Latest Insights
How Did Remote Work Revitalize Collaborative CX?
5 Signs You Need a VoiceBot
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21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
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