The Leading Contact Centre Magazine

Articles about Empowering Agents

Most Contact Centre Agents are not Empowered

201

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The Truth About Agent Empowerment (You Are Probably Getting It Wrong!)

4,555

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19 Things We Learnt at the MOO Contact Centre

2,511

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8 Strategies for Increasing Agent Resilience

3,853

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21 Ways to Improve Complaints Handling in Your Contact Centre

15,315

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50 Ideas to Transform Your Contact Centre

6,391

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Top 10 Contact Centre Goals

21,439

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Do You Want to Be a Manager or a Leader?

3,045

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Best-Practice Ideas for Improving Performance

7,598

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5 Ways to Empower Your Agents

4,961

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7 Ways to Deal With Difficult Customers

13,008

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36% of Contact Centre Agents Can Offer £20 Compensation Without Approval

612

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36 Tips for Improving Performance and Quality

6,609

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Allow Your Staff to Set Their Own Breaks

398

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11 Things You Can Learn From the Siniat Contact Centre

3,753

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4 Ways to Get Your Customers Singing a Different Tune

1,647

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Call Centre Agents need supervisor approval to give compensation

225

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15 Steps to an Improved Customer Experience

3,058

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Trust Your Agents to Do the Right Thing

326

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Let Agents Set the Pace for Training

289

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