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Articles - EvaluAgent
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What Are Soft Skills?
EvaluAgent Raises $20 Million to Fuel Growth
Customer Service Training for Call Centre Agents
12 PAWesome Ideas From the ManyPets Contact Centre
Common Call Centre Challenges
Contact Centre Technologies You Should Know About
5 Must-Have Soft Skills for Call Centre Agents
The Future of Call Centres
What Is an Employee Engagement Survey?
InVision and EvaluAgent Announce Partnership
FCA Consumer Duty Summary
Employee Engagement Surveys and Employee Wellbeing
EvaluAgent Integrates ChatGPT in Industry First Milestone
Grow the Influence of the Many
Analysing Data to Improve Efficiency
Introducing SmartScore Powered by ChatGPT
5 Must-Haves in Your Contact Centre in 2023
Practical Tips for Improving Customer Service
How Customer Service Training Software Improves Workflow
Empathy Statements for Customer Service With Examples
7 Examples of Bad Customer Service and How to Fix Them
Handy Approaches to Reducing Operating Costs
Customer Service Metrics That Will Improve Your Bottom Line
7 Customer Service Phone Etiquette Tips to Keep Callers Happy
Latest Reports
White Paper: Voice in a Multichannel World
White Paper: Artificial Intelligence - Its Place in the Contact Center
White Paper: Consumer Duty Compliance Through Effective QA
The Essential Team Leader Playbook
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Editor's Pick
How to Develop Empathy as a Skill in Your Frontline Teams
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
21 Tips to Make Your Customers Feel Truly Valued
Latest Resources
2024 Contact Centre Buyer’s Guide
eBook: 5 Ways Conversational AI Can Support Contact Centre Automation
Upcoming Events
Contact Centre and Customer Services Summit
Mon 29 Apr 2024
Contact Center Show Middle East 2024
Tue 30 Apr 2024
Latest Insights
Ofcom Latest: What Contact Centre Leaders Need to Know
Delivering Exceptional Experiences in the Real World
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?