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Articles - Execs In The Know

Discover and explore our Execs In The Know content collection, including articles, blogs, news stories, case studies, resources and more.

Blurred call centre scene with customer service agents

Outsourcing Practices Are Evolving – Find Out What’s Changing

A person and robot shaking hands - ai in work

How Work and Leadership Will Change as AI Advances

People working in a contact centre

Today’s Customer Experience Outsourcing Landscape

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Looking Toward 2024: Strategies Shaping CX

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Execs In The Know Releases the 2023 CX Leaders Trends & Insights: Consumer Edition Report

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9 Ways to Use AI in Customer Service

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Cultivating a Culture of Employee Well-Being

Graphs and charts on blue background research and reporting concept

Execs In The Know & Conduent Release New CX Research Report

Several robots competing in a hurdles race. Overcoming obstacles

Overcoming Obstacles to AI Adoption

Illustration of a map, with a phone, pins, navigation points and speech bubbles

Identifying and Transforming Employee Journeys

Customer icons heading through screen - customer journey and data concept

The Power of Leveraging Data in Customer Journeys

Superhero leader with inspired team

How to Be an Inspiring CX Leader

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Execs In The Know Enhances User Experience

NICE CXone Interactions UK Stadium Box

Editor's Pick

Thumbnail The Worst Examples of Saying “Sorry” to Customers

The Worst Examples of Saying “Sorry” to Customers

Thumbnail 15 Award-Winning Ideas from Teleperformance Contact Centre

15 Award-Winning Ideas from Teleperformance Contact Centre

Thumbnail Top Tips for Digital Channels – Forecasting and Scheduling

Top Tips for Digital Channels – Forecasting and Scheduling

Thumbnail What Will Agent Roles Look Like in 2035?

What Will Agent Roles Look Like in 2035?

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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