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Articles - Execs In The Know

Discover and explore our Execs In The Know content collection, including articles, blogs, news stories, case studies, resources and more.

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Outsourcing Practices Are Evolving – Find Out What’s Changing

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How Work and Leadership Will Change as AI Advances

People working in a contact centre

Today’s Customer Experience Outsourcing Landscape

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Looking Toward 2024: Strategies Shaping CX

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Execs In The Know Releases the 2023 CX Leaders Trends & Insights: Consumer Edition Report

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9 Ways to Use AI in Customer Service

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Cultivating a Culture of Employee Well-Being

Graphs and charts on blue background research and reporting concept

Execs In The Know & Conduent Release New CX Research Report

Several robots competing in a hurdles race. Overcoming obstacles

Overcoming Obstacles to AI Adoption

Illustration of a map, with a phone, pins, navigation points and speech bubbles

Identifying and Transforming Employee Journeys

Customer icons heading through screen - customer journey and data concept

The Power of Leveraging Data in Customer Journeys

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How to Be an Inspiring CX Leader

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Execs In The Know Enhances User Experience

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Editor's Pick

Thumbnail How to Practice Patience in Customer Service

How to Practice Patience in Customer Service

Thumbnail The Worst Examples of Saying “Sorry” to Customers

The Worst Examples of Saying “Sorry” to Customers

Thumbnail 15 Award-Winning Ideas from Teleperformance Contact Centre

15 Award-Winning Ideas from Teleperformance Contact Centre

Thumbnail Top Tips for Digital Channels – Forecasting and Scheduling

Top Tips for Digital Channels – Forecasting and Scheduling

Call Centre Helper is an Award Winning Magazine for Contact Centers, Customer Service, BPO and CX.
Hot Topics : CX - CCaaS - AI - Analytics - WFM

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