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Articles - Execs In The Know
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Outsourcing Practices Are Evolving – Find Out What’s Changing
How Work and Leadership Will Change as AI Advances
Today’s Customer Experience Outsourcing Landscape
Looking Toward 2024: Strategies Shaping CX
Execs In The Know Releases the 2023 CX Leaders Trends & Insights: Consumer Edition Report
9 Ways to Use AI in Customer Service
Cultivating a Culture of Employee Well-Being
Execs In The Know & Conduent Release New CX Research Report
Overcoming Obstacles to AI Adoption
Identifying and Transforming Employee Journeys
The Power of Leveraging Data in Customer Journeys
How to Be an Inspiring CX Leader
Execs In The Know Enhances User Experience
Editor's Pick
The Essential Guide to WFM – Key Features to Look For
21 Amazing Habits to Foster in Your Frontline Agents
How to Develop Empathy as a Skill in Your Frontline Teams
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
Latest Resources
White Paper: Future-Proof Your Contact Center for the Next Generation of Retail CX
eBook: Empowering WFM with AI
Upcoming Events
UK Customer Connect 2024 – Newbury Racecourse
Thu 09 May 2024
Managing Work-Life Balance for Productivity Gains – Webinar
Thu 09 May 2024
Latest Insights
Harness Customer Insights in the Age of Data Overload
Practical Solutions for Public Sector Contact Centres on a Budget
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
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