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Articles - Execs In The Know

Hands holding plants - cultivate wellbeing concept
Cultivating a Culture of Employee Well-Being
Execs in the Know Outsourcing CX: Navigating Today's Top Challenges and What's Coming Event Banner
Outsourcing CX: Navigating Today’s Top Challenges and What’s Coming
Graphs and charts on blue background research and reporting concept
Execs In The Know & Conduent Release New CX Research Report
Several robots competing in a hurdles race. Overcoming obstacles
Overcoming Obstacles to AI Adoption
Illustration of a map, with a phone, pins, navigation points and speech bubbles
Identifying and Transforming Employee Journeys
Customer icons heading through screen - customer journey and data concept
The Power of Leveraging Data in Customer Journeys
Superhero leader with inspired team
How to Be an Inspiring CX Leader
Hand holding a phone with groups of people icons - community concept
Execs In The Know Enhances User Experience
execs-in-the-know logo
Execs In The Know
 
CallMiner Vendors Ranked Box
Editor's Pick
Thumbnail 21 Customer Service Apology Statements – With Examples
21 Customer Service Apology Statements – With Examples
Thumbnail The Top CCaaS Vendors for 2023/2024
The Top CCaaS Vendors for 2023/2024
Thumbnail How to Calculate Attrition Rate – The Formula
How to Calculate Attrition Rate – The Formula
Thumbnail Workforce Management vs Workforce Optimization – What’s the Difference?
Workforce Management vs Workforce Optimization – What’s the Difference?
Latest Resources
White Paper: How Contact Centres Can Become Employers of Choice
White Paper: How Contact Centres Can Become Employers of Choice
Recorded Webinar: Simplifying and Automating the Contact Centre
Recorded Webinar: Simplifying and Automating the Contact Centre
Upcoming Events
thumbnail advert promoting event The UK National Contact Centre Conference
The UK National Contact Centre Conference
Tue 26 Sep 2023
thumbnail advert promoting event CX Masterclass – Webinar Series
CX Masterclass – Webinar Series
Thu 28 Sep 2023
Latest Insights
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Intraday Automation – Real-Time Workforce Management
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What’s Driving CX Trends in 2023?
Latest News
Thumbnail Case Study: SumUp Personalizes Quality and Improves CSAT
Case Study: SumUp Personalizes Quality and Improves CSAT
Thumbnail The Kerv and Genesys Partnership Goes From Strength to Strength
The Kerv and Genesys Partnership Goes From Strength to Strength
Popular Pages
Thumbnail Top 50 Positive Words and Phrases – With Examples
Top 50 Positive Words and Phrases – With Examples
Thumbnail The Top 50 Words to Describe Yourself on Your CV
The Top 50 Words to Describe Yourself on Your CV
Thumbnail Contact Centre Dashboard Excel Template
Contact Centre Dashboard Excel Template
Thumbnail What is the Phonetic Alphabet?
What is the Phonetic Alphabet?
 
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