Articles - Forecasting

6,543

The Three Forecasting Timelines Used in Contact Centres

A laptop with graphs on one side and money on the left

171,943

The Top 10 Most Important Call Centre Metrics

1,957

Five Reasons to Use Workforce Management for Forecasting

The Forecast Accuracy Formula

147,705

How to Calculate Forecast Accuracy

2,018

Forecasting and Scheduling for Multichannel Contact Centres

Online Monthly Forecast

29,034

Experimental Online Call Centre Forecasting Tool

1,537

Your Call Centre Forecast is Probably Missing this Critical Factor

6,255

11 Top Tips for Spreadsheet Forecasting in Excel

4,404

Create Room to Breathe Instead of Making Knee-Jerk Reactions

859

Almost Half of Contact Centres Still Forecast Contact Volumes Manually

1,692

Excel Remains an Ever-Popular Forecasting Tool

14,512

FAQs – Call Forecasting With Spreadsheets

8,253

Recorded Webinar: Designing a Better Forecasting Spreadsheet

4,462

4 Questions You Need to Ask to Improve Forecast Accuracy

4,663

What’s Next With… Forecasting Technology?

A picture of someone looking at a trandline through a telescope

2,582

Trend Watching: What’s Happening With Forecasting?

1,322

Recorded Webinar: Let’s Chat… About Forecasting

185,593

Monthly Forecasting Excel Spreadsheet Template

An image of an example forecast, with the words 'Installing Excel Addins' written over it.

59,139

Installing Excel Add-ins for the Forecasting Template

1,908

Recorded Webinar: Best Practices in Workforce Management

A picture of people forecasting at a table

6,867

25 Ways to Improve Your Contact Centre Forecasting

injixo-webinar-newsletter-140501

2,315

Recorded Webinar: Forecasting Masterclass

7,660

Technology Toolkit – Forecasting in a multi-skilled contact centre

2,642

Recorded Webinar: Executive Briefing on Workforce Management