Articles - Forecasting

Workforce Optimization: 17 Ways to Improve Your Contact Centre Forecasts

A picture of the four seasons with a snowflake, leaves and the sun

Seasonal WFM – How to Prepare for Peaks and Troughs in Contact Volumes

Workforce Managements featured image

What Is Workforce Management (WFM)?

Beginner’s Guide to Workforce Management Software

How Far in Advance Should You Publish Your Contact Centre Shifts?

How to Forecast With Limited Data

The Fundamentals of Contact Centre Peak Management

10 Things They Won’t Tell You About Live Chat

A Guide to Call Centre Forecasting

The Three Forecasting Timelines Used in Contact Centres

A laptop with graphs on one side and money on the left

The Top 10 Most Important Call Centre Metrics

Five Reasons to Use Workforce Management for Forecasting

The Forecast Accuracy Formula

How to Calculate Forecast Accuracy

Forecasting and Scheduling for Multichannel Contact Centres

Online Monthly Forecast

Experimental Online Call Centre Forecasting Tool

Your Call Centre Forecast is Probably Missing this Critical Factor

11 Top Tips for Spreadsheet Forecasting in Excel

Create Room to Breathe Instead of Making Knee-Jerk Reactions

Almost Half of Contact Centres Still Forecast Contact Volumes Manually

Excel Remains an Ever-Popular Forecasting Tool

FAQs – Call Forecasting With Spreadsheets

Recorded Webinar: Designing a Better Forecasting Spreadsheet

4 Questions You Need to Ask to Improve Forecast Accuracy

What’s Next With… Forecasting Technology?