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Articles - GemaTech

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What to look for when buying speech analytics
6,276
How technology can make life easier for the contact centre agent
15,801
What’s the Best Way to Deliver Agent Training?
3,691
A new way to avoid compliance fines
4,186
Benefits of using real time speech analytics
11,035
Speech Analytics Vendors
4,532
Speech Analytics in Banking
4,035
An A-Z of Speech Analytics Features
 
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Editor's Pick
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The UK Phonetic Alphabet
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Customer Service Greeting Messages – The Good, the Mediocre and the Innovative
Thumbnail Beware of Watermelon Metrics
Beware of Watermelon Metrics
Thumbnail 6 Key Steps to Deliver a Measurable Improvement in Contact Centre Performance
6 Key Steps to Deliver a Measurable Improvement in Contact Centre Performance
Latest Resources
White Paper: The Inner Circle Guide to Customer Interaction Analytics
White Paper: The Inner Circle Guide to Customer Interaction Analytics
eBook: Contact Centre Agent Wellbeing
eBook: Contact Centre Agent Wellbeing
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Gen Z & Customer Service: The Risks and Opportunities – Webinar
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3 Contact Center Decisions That Drive Profitable Customer Experiences – Webinar
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Latest Insights
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Contact Centre Customer Opinion: Preferences and Perception
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4 Ways to Create a Better Customer Experience
Latest News
Thumbnail Five9 Awarded Verint 2022 EMEA Cloud Partner of the Year 
Five9 Awarded Verint 2022 EMEA Cloud Partner of the Year 
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Sparkhound Provides Client Support 24/7 With 8×8 Contact Center
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The Top 25 Words to Describe Yourself on Your CV
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Top 25 Positive Words, Phrases and Empathy Statements
 
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