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Articles about History

The History of the Call Centre – Updated
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55% of Contact Centres Don’t Provide Agents With Customers’ Channel History
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The future of the contact centre headset
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Customers are prepared to pay more for good service – a history lesson
2,295
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History Of Voice Recorders
23,926
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The Top 25 Words to Describe Yourself on Your CV
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Editors Pick
50 MORE Expert Tips to Improve Contact Centre WFM
17 Interesting Initiatives From the Dogs Trust Contact Centre
16 Customer Service Training Ideas – With Activities, Games and Helpful Techniques
How to Manage and Exceed Customer Expectations – With Examples
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