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Articles about History

The History of the Call Centre – Updated
75,092
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55% of Contact Centres Don’t Provide Agents With Customers’ Channel History
241
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The future of the contact centre headset
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Customers are prepared to pay more for good service – a history lesson
2,216
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History Of Voice Recorders
23,359
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Erlang C Calculator Excel Including Shrinkage
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Free Call Monitoring and Coaching Form
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Multi-Channel Contact Centre Calculator Tool – Phone Email Chat
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Popular Pages
The Top 25 Words to Use on Your CV
Top 25 Positive Words, Phrases and Empathy Statements
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Erlang C Calculator Excel – Including Shrinkage

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Editors Pick
How to Calculate Customer Churn Rate
10 Messages That Every Contact Centre Manager Should Share With Their Team
Seasonal WFM – How to Prepare for Peaks and Troughs in Contact Volumes
7 Things They Won’t Tell You About Installing a Chatbot
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How to Include Shrinkage In Your Planning Process
Customer Service Training: What Your Agents Really Need
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The Top 5 Challenges that Contact Centres Are Facing Today… and How to Overcome Them
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