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Articles - History
98,870
The History of the Call Centre – Updated
373
55% of Contact Centres Don’t Provide Agents With Customers’ Channel History
2,958
The future of the contact centre headset
2,559
Customers are prepared to pay more for good service – a history lesson
25,755
History Of Voice Recorders
Editor's Pick
The UK Phonetic Alphabet
Customer Service Greeting Messages – The Good, the Mediocre and the Innovative
Beware of Watermelon Metrics
6 Key Steps to Deliver a Measurable Improvement in Contact Centre Performance
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White Paper: The Inner Circle Guide to Customer Interaction Analytics
eBook: Contact Centre Agent Wellbeing
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Gen Z & Customer Service: The Risks and Opportunities – Webinar
Tue 24 May 2022
3 Contact Center Decisions That Drive Profitable Customer Experiences – Webinar
Tue 24 May 2022
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Contact Centre Customer Opinion: Preferences and Perception
4 Ways to Create a Better Customer Experience
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Five9 Awarded Verint 2022 EMEA Cloud Partner of the Year
Sparkhound Provides Client Support 24/7 With 8×8 Contact Center
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