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About Us
Articles about History
The History of the Call Centre – Updated
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The future of the contact centre headset
2,893
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Customers are prepared to pay more for good service – a history lesson
2,496
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History Of Voice Recorders
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Editors Pick
How Advisors Can Destress After an Angry Customer
Customer Journey Map Examples With Expert Analysis
Coaching Talkative Advisors to Provide Better Customer Service
23 Key Processes Call Centre Automation Can Simplify
Upcoming Webinars
Webinar: The Agent of the Future
Thu 28 Oct 2021
Webinar: Innovative Best Practices for First Contact Resolution
Thu 04 Nov 2021
Latest Resources
eBook: Guide to Gamification Greatness
White Paper: The Hidden Power of 14 Key Customer Contact Drivers
Upcoming Events
Your Contact Center Metrics Are Outdated – Webinar
Tue 26 Oct 2021
Performance Management for a Hybrid, Human-Driven Workforce – Webinar
Wed 27 Oct 2021
Latest Insights
Key Considerations for Call Accounting Solutions
How to Use AI Successfully in Your Customer Management
