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Articles about History

The History of the Call Centre – Updated
78,877
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55% of Contact Centres Don’t Provide Agents With Customers’ Channel History
257
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The future of the contact centre headset
2,548
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Customers are prepared to pay more for good service – a history lesson
2,260
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History Of Voice Recorders
23,654
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Popular Pages
The Top 25 Words to Describe Yourself on Your CV
Top 25 Positive Words, Phrases and Empathy Statements
18 Empathy Statements That Help Improve Customer-Agent Rapport
The Right Words and Phrases to Say to an Angry Customer
The Best Customer Service Greeting Phrases – with Examples

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Editors Pick
How to Create an Effective Digital Customer Service Strategy
7 Simple Strategies to Increase Staff Motivation In the Contact Centre
10 Ways to Improve Call Centre Performance Management
Listen to Series One of The Contact Centre Podcast In Full
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ebook: 10 Reasons to Invest in Speech Analytics
White Paper: 10 Benefits of Artificial Intelligence for the Contact Center
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The Power of Voice Analytics
Putting the “R” in “ROI” for the Cloud Contact Centre
NICE InContact Gartner Critical Capabilities report
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ebook: 10 Reasons to Invest in Speech Analytics
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eGain Reimagines Omnichannel Customer Engagement with Conversational Automation
Research Reveals What’s Holding Back Your Productivity
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