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Articles - History
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The History of the Call Centre – Updated
55% of Contact Centres Don’t Provide Agents With Customers’ Channel History
The future of the contact centre headset
Customers are prepared to pay more for good service – a history lesson
History Of Call Recorders
Editor's Pick
How to Better Prepare Your Contact Centre for the Future
Proven Ways to Get More Budget for Your Contact Centre
What Not to Miss at Call & Contact Centre Expo 2023
15 Surprises for Boosting Agent Morale
Latest Resources
White Paper: Voice in a Multichannel World
eBook: 3 Ways To Improve Efficiency and Experience with Journey Analytics
Upcoming Events
How Generative AI Is Powering Your Omnichannel Strategy – Webinar
Wed 06 Dec 2023
Navigating the Future of Quality Assurance: 2024 Predictions – Webinar
Wed 06 Dec 2023
Latest Insights
9 Steps to Avoiding PSTN Downtime Costs in the UK
The Importance of Customer Control in Increasing Satisfaction
Featured Articles
How to Calculate Your Cost Per Inbound Call
Top CX Methods
RPA in Contact Centres: An Executive Guide
What is a CXO? The Chief Experience Officer Explained
Popular Pages
Top 50 Positive Words and Phrases – With Examples
The Top 50 Words to Describe Yourself on Your CV
Contact Centre Dashboard Excel Template
What is the Phonetic Alphabet?
