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Articles about History

The History of the Call Centre – Updated
77,540
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55% of Contact Centres Don’t Provide Agents With Customers’ Channel History
248
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The future of the contact centre headset
2,511
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Customers are prepared to pay more for good service – a history lesson
2,235
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History Of Voice Recorders
23,502
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Editors Pick
Why Is Measuring Customer Satisfaction So Important?
How to Reduce Hold Time in Your Contact Centre
9 Ways That the Contact Centre Advisor Role Will Change in the Future
10 Ways to Create Customer Value
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