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Articles about History

The History of the Call Centre – Updated
79,942
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55% of Contact Centres Don’t Provide Agents With Customers’ Channel History
266
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The future of the contact centre headset
2,582
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Customers are prepared to pay more for good service – a history lesson
2,271
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History Of Voice Recorders
23,796
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Popular Pages
The Top 25 Words to Describe Yourself on Your CV
Top 25 Positive Words, Phrases and Empathy Statements
18 Empathy Statements That Help Improve Customer-Agent Rapport
The Right Words and Phrases to Say to an Angry Customer
The Best Customer Service Greeting Phrases – with Examples

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Editors Pick
What Is Gamification and How Is It Best Used in the Contact Centre?
14 Forward-Thinking Ideas From the Domestic & General Contact Centre
Creating Memorable Customer Experiences With Emotional Intelligence
14 Funny Customer Service Stories That Will Make You Chuckle
Latest Resources
eBook: Three Guiding Trends for CX in the Contact Center
Case Study: Improving Your Collection Rates with Gamification
Latest Insights
How Should You Design Your Agent Console?
9 Top Tips to Improve Customer Journeys
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CCW Nashville
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Latest News
Millennials and Generation Z Are Driving the Digital-First Future of Customer Experience
Kelly Services Implement a Hosted Contact Centre Solution
 
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  • eBook: Three Guiding Trends for CX in the Contact Center
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