Articles - injixo

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178
Traditional Time-Off Management Sucks
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454
The Top Scheduling Challenges and How to Fix Them
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78
Case Study: injixo and Thomas Cook
Employee icons with a digital circle above a hand holding a phone
Continuous Improvement as a Model for WFM Success
Shifts and time concept with clocks
Transitioning From Fixed Shifts to Optimized Schedules
Customer Strategy & Planning Conference
74
13 Things We Heard at the Customer Strategy & Planning Conference
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The Gig Economy, Call Centres, and WFM
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217
Top Call Centre Security Challenges and How to Fix Them
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How to Successfully Introduce Gig Customer Service
A crowd of silhouettes representing community and connection of people
506
Practical Tips to Connect With Customers
Business teamwork concept with two jigsaw hot air balloons connecting
InVision and EvaluAgent Announce Partnership
Phone surrounded by contact channels
“Channelling” the Best Channel Strategy
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Outsourcers: 7 Strategies for WFM Success
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Are You Confusing These Popular Metrics?
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5 Focus Points to Optimize Omnichannel CX
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How to Set the Right Service Level Goal
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Improve the CX With Journey Maps
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83
Call Centre Attrition: Why Do Staff Leave – or Stay?
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How to Increase Employee Net Promoter Score (eNPS)
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350
10 Mistakes That Damage Your Forecast Accuracy
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108
How the Best Approach Real Time Management
Invision
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InVision Joins G-Cloud
A picture using paper planes to demonstrate efficiency
3,395
28 Brilliant Hacks to Improve Contact Centre Efficiency

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