Articles - injixo

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52

InVision Joins G-Cloud

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3,010

28 Brilliant Hacks to Improve Contact Centre Efficiency

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4,005

18 Simple Ideas to Reduce Your Abandon Rate

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335

9 Top Tips for Workforce Planning in Excel

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136

8 Signs That You’ve Outgrown Excel for Workforce Planning

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261

How to Introduce Adherence and Strengthen Employee Trust

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282

5 Ways to Improve Schedule Efficiency

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386

8 Questions to Ask When Contact Centre Planning With Excel

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118

Must-See Expert Webinar – How to Migrate From Excel to WFM

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1,516

9 Excel Hacks for Spreadsheet-Based Workforce Planning

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96

injixo Announce Their Upcoming Webinar Schedule

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153

Is CSAT the Most Important Customer Experience Metric?

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315

7 Tips to Keep Your Remote Agents Happy and Motivated

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200

How to Balance Business, Agent and Customer Needs

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373

How to Increase Forecast Accuracy

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184

How WFM Software Improves Your Top KPIs

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386

How to Reduce AHT While Maintaining Customer Satisfaction

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576

8 Tips to Reduce Agent Attrition

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203

10 Creative Scheduling Approaches to Improve Staffing Levels

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312

Post COVID-19 – Finding the New Normal

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253

The Planner’s Dilemma: How to Schedule Meetings, Training and Coaching

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516

9 Questions to Ask Before Implementing a WFM Tool

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163

Is It Time to Use a Workforce Management Tool?