Articles - injixo

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Traditional Time-Off Management Sucks
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The Top Scheduling Challenges and How to Fix Them
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Case Study: injixo and Thomas Cook
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Continuous Improvement as a Model for WFM Success
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Transitioning From Fixed Shifts to Optimized Schedules
Customer Strategy & Planning Conference
13 Things We Heard at the Customer Strategy & Planning Conference
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The Gig Economy, Call Centres, and WFM
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Top Call Centre Security Challenges and How to Fix Them
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How to Successfully Introduce Gig Customer Service
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Practical Tips to Connect With Customers
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InVision and EvaluAgent Announce Partnership
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“Channelling” the Best Channel Strategy
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Outsourcers: 7 Strategies for WFM Success
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Are You Confusing These Popular Metrics?
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5 Focus Points to Optimize Omnichannel CX
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How to Set the Right Service Level Goal
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Improve the CX With Journey Maps
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Call Centre Attrition: Why Do Staff Leave – or Stay?
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How to Increase Employee Net Promoter Score (eNPS)
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10 Mistakes That Damage Your Forecast Accuracy
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How the Best Approach Real Time Management
Invision
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InVision Joins G-Cloud
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28 Brilliant Hacks to Improve Contact Centre Efficiency

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