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Articles - injixo
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178
Traditional Time-Off Management Sucks
454
The Top Scheduling Challenges and How to Fix Them
78
Case Study: injixo and Thomas Cook
Continuous Improvement as a Model for WFM Success
Transitioning From Fixed Shifts to Optimized Schedules
74
13 Things We Heard at the Customer Strategy & Planning Conference
The Gig Economy, Call Centres, and WFM
217
Top Call Centre Security Challenges and How to Fix Them
How to Successfully Introduce Gig Customer Service
506
Practical Tips to Connect With Customers
InVision and EvaluAgent Announce Partnership
“Channelling” the Best Channel Strategy
Outsourcers: 7 Strategies for WFM Success
Are You Confusing These Popular Metrics?
5 Focus Points to Optimize Omnichannel CX
How to Set the Right Service Level Goal
Improve the CX With Journey Maps
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Call Centre Attrition: Why Do Staff Leave – or Stay?
How to Increase Employee Net Promoter Score (eNPS)
350
10 Mistakes That Damage Your Forecast Accuracy
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How the Best Approach Real Time Management
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InVision Joins G-Cloud
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28 Brilliant Hacks to Improve Contact Centre Efficiency
Latest Reports
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eBook: The Must-Have Guide to Accurate Call Center Forecasting
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The Complete Call Center Employee Engagement eBook
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Editor's Pick
Probing Questions to Improve Your Customer Service – With Examples
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White Paper: The Forrester Wave - Contact Centre as a Service
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