Articles - injixo

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2,941

28 Brilliant Hacks to Improve Contact Centre Efficiency

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3,466

18 Simple Ideas to Reduce Your Abandon Rate

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275

9 Top Tips for Workforce Planning in Excel

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115

8 Signs That You’ve Outgrown Excel for Workforce Planning

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242

How to Introduce Adherence and Strengthen Employee Trust

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251

5 Ways to Improve Schedule Efficiency

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322

8 Questions to Ask When Contact Centre Planning With Excel

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89

Must-See Expert Webinar – How to Migrate From Excel to WFM

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1,318

9 Excel Hacks for Spreadsheet-Based Workforce Planning

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64

injixo Announce Their Upcoming Webinar Schedule

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129

Is CSAT the Most Important Customer Experience Metric?

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292

7 Tips to Keep Your Remote Agents Happy and Motivated

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162

How to Balance Business, Agent and Customer Needs

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334

How to Increase Forecast Accuracy

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159

How WFM Software Improves Your Top KPIs

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283

How to Reduce AHT While Maintaining Customer Satisfaction

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457

8 Tips to Reduce Agent Attrition

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161

10 Creative Scheduling Approaches to Improve Staffing Levels

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285

Post COVID-19 – Finding the New Normal

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175

The Planner’s Dilemma: How to Schedule Meetings, Training and Coaching

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418

9 Questions to Ask Before Implementing a WFM Tool

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143

Is It Time to Use a Workforce Management Tool?

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298

How to Manage Shrinkage

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139

How to Interpret Real-Time Reports Correctly