The Leading Contact Centre Magazine

Articles about injixo

Your Adherence Goal Might be Harming Your Contact Centre

163

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How to Efficiently Manage Service Levels With the Right Technology – Webinar

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How to Set Up a Service Level Agreement (SLA) for Your Contact Centre

278

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Hit Your Service Level by Manipulating Supply and Demand

133

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Avoid These Planning Mistakes to Stabilise Service Levels at Busy Times

122

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Five Problems Contact Centres Face During Holiday Seasons

204

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The Potential Impact of AI on Contact Centre WFM

177

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Workforce Management Survey Launched

113

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Join PlanCon: 2018’s Must-Attend Event for WFM Heroes

63

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Contact Centre Forecasting: Closing the Staffing Gap

324

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How to Master Workforce Forecasting

246

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eBook: Contact Centre Cloud Technology Guide 2018

91

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injixo Wins Workforce Management Award

112

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How to Forecast Workload

474

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How to Use WFM to Increase Your Employee Net Promoter Score

495

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Top 10 Contact Centre Software and Technology 2018

139,626

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2 Simple Tactics to Boost Employee Engagement in the Contact Centre

178

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Main Principles and Best Practices of Contact Centre Forecasting

123

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How to Set Up a Workforce Management Strategy (for a World-Class Contact Centre)

88

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5 Myths About Contact Centre Forecasting You Shouldn’t Fall For

413

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