Articles - injixo

Hand showing thumb down on red background.
Traditional Time-Off Management Sucks
Calendar and clock. Date and time scheduler icon
The Top Scheduling Challenges and How to Fix Them
Travel the world monument concept
Case Study: injixo and Thomas Cook
Employee icons with a digital circle above a hand holding a phone
Continuous Improvement as a Model for WFM Success
Shifts and time concept with clocks
Transitioning From Fixed Shifts to Optimized Schedules
Customer Strategy & Planning Conference
13 Things We Heard at the Customer Strategy & Planning Conference
Paper doll people holding hands
The Gig Economy, Call Centres, and WFM
Abstract technology background and security concept with digital padlock
Top Call Centre Security Challenges and How to Fix Them
Call centre agent on phone with headset
How to Successfully Introduce Gig Customer Service
A crowd of silhouettes representing community and connection of people
Practical Tips to Connect With Customers
Business teamwork concept with two jigsaw hot air balloons connecting
InVision and EvaluAgent Announce Partnership
Phone surrounded by contact channels
“Channelling” the Best Channel Strategy
Hands counting to seven
Outsourcers: 7 Strategies for WFM Success
Difference of three - with colorful donuts on a white plate
Are You Confusing These Popular Metrics?
A hand showing five
5 Focus Points to Optimize Omnichannel CX
Goals text on notebook with idea on blue background
How to Set the Right Service Level Goal
Hand with compass with greenery and sun - journey mapping concept
Improve the CX With Journey Maps
Missing puzzle pieces with check mark and cross symbols.
Call Centre Attrition: Why Do Staff Leave – or Stay?
Turned a cube and changed the direction of an arrow next to a cube with a percentage
How to Increase Employee Net Promoter Score (eNPS)
Bullseye dart arrow and line graph
10 Mistakes That Damage Your Forecast Accuracy
Real Time concept with phone and alarm clock
How the Best Approach Real Time Management
Cloud concept with Servers in the clouds
InVision Joins G-Cloud
A picture using paper planes to demonstrate efficiency
28 Brilliant Hacks to Improve Contact Centre Efficiency

Latest Reports