The Leading Contact Centre Magazine

Articles about injixo

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How to Balance Business, Agent and Customer Needs

116

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How to Increase Forecast Accuracy

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How WFM Software Improves Your Top KPIs

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How to Reduce AHT While Maintaining Customer Satisfaction

54

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8 Tips to Reduce Agent Attrition

76

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10 Creative Scheduling Approaches to Improve Staffing Levels

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Post COVID-19 – Finding the New Normal

99

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The Planner’s Dilemma: How to Schedule Meetings, Training and Coaching

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9 Questions to Ask Before Implementing a WFM Tool

74

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Is It Time to Use a Workforce Management Tool?

99

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How to Manage Shrinkage

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How to Interpret Real-Time Reports Correctly

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Why Should You Choose a Cloud WFM System?

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6 WFM Software Features That Can Improve Employee Engagement

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How to Offer Flexibility in Your Contact Centre

109

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Human Agents vs Chatbots

97

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How to Deal With High Volumes at Your Contact Centre

108

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How WFM Tools Reduce Operational Costs in the Contact Centre

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6 Signs That Your Employees Are Disengaged

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5 Key Tactics to Improve Contact Centre Service Level

194

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