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Articles - Liran Meir Frenkel

Liran Meir Frenkel – Senior Product Marketing Manager, WEM at NICE .

Connect with Liran on LinkedIn

AI Agent

5 Ways Agentic AI Can Powerfully Transform Proactive Engagement

Game screen with chest and scores gamification concept

Game On! 12 Use Cases for Gamification

A hand with a clock - elevate real time adherence

10 Tips to Elevate Real-Time Adherence

People in a call centre

Performance Management for an Age of Hybrid Work

Banking concept with mobile online banking and payment, Digital marketing. Finance and banking networking

What’s Happening in the Bank’s Back Office?

Decorative red heart and black stethoscope on blue background,

Can Healthcare Be Both Less Costly and More Efficient?

Calabrio State of the Contact Center Report Box

Editor's Pick

Thumbnail Top Contact Centre Predictions for 2026

Top Contact Centre Predictions for 2026

Thumbnail 5 Ways to Boost Team Performance

5 Ways to Boost Team Performance

Thumbnail Turn a Bad Team Leader Into a Good Team Leader

Turn a Bad Team Leader Into a Good Team Leader

Thumbnail Which Soft Skills Do CX Leaders Really Need?

Which Soft Skills Do CX Leaders Really Need?

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