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Articles - Liran Meir Frenkel

Liran Meir Frenkel – Senior Product Marketing Manager, WEM at NICE .

Connect with Liran on LinkedIn

AI Failure

5 Failures of AI Projects in Customer Service and Why Proactive Outreach Gets CX Right

AI Agent

5 Ways Agentic AI Can Powerfully Transform Proactive Engagement

Game screen with chest and scores gamification concept

Game On! 12 Use Cases for Gamification

A hand with a clock - elevate real time adherence

10 Tips to Elevate Real-Time Adherence

People in a call centre

Performance Management for an Age of Hybrid Work

Banking concept with mobile online banking and payment, Digital marketing. Finance and banking networking

What’s Happening in the Bank’s Back Office?

Decorative red heart and black stethoscope on blue background,

Can Healthcare Be Both Less Costly and More Efficient?

Sabio Disrupt 2026 box

Editor's Pick

Thumbnail How to Make After-Call Work More Efficient – Without AI

How to Make After-Call Work More Efficient – Without AI

Thumbnail How Worcester Bosch Keep Their NPS Above 80

How Worcester Bosch Keep Their NPS Above 80

Thumbnail How to Be a More Proactive Customer Contact Leader

How to Be a More Proactive Customer Contact Leader

Thumbnail What’s the Difference Between a Chatbot and an AI Agent?

What’s the Difference Between a Chatbot and an AI Agent?

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