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Articles - Lisa Hotchkiss

Lisa Hotchkiss, Formal Principal, Solutions Marketing, NICE CXone

Connnect with Lisa on LinkedIn

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14 Best Practices for Maximizing Your Service Level

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5 Things You Should Know About Customer Acquisition Cost

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Use Empathy to Improve Customer Satisfaction Scores

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Editor's Pick

Thumbnail The Real Reasons You’re Failing to Tackle Lateness

The Real Reasons You’re Failing to Tackle Lateness

Thumbnail What Does It Really Take to Correct a Customer Politely?

What Does It Really Take to Correct a Customer Politely?

Thumbnail 7 Ways to Cut “Dead Wood” in the Contact Centre

7 Ways to Cut “Dead Wood” in the Contact Centre

Thumbnail How to Unite Your QA and Frontline Teams

How to Unite Your QA and Frontline Teams

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