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Articles - Lisa Hotchkiss

Lisa Hotchkiss, Formal Principal, Solutions Marketing, NICE CXone

Connnect with Lisa on LinkedIn

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14 Best Practices for Maximizing Your Service Level

A picture of a piggybank and a calculator

5 Things You Should Know About Customer Acquisition Cost

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Use Empathy to Improve Customer Satisfaction Scores

Assembled Capacity Planning Template June 2025 box

Editor's Pick

Thumbnail Key Strategies to Maximize Contact Centre Performance

Key Strategies to Maximize Contact Centre Performance

Thumbnail 18 Sure-Fire Ways to Boost Agent Resilience

18 Sure-Fire Ways to Boost Agent Resilience

Thumbnail 10 New Ways Tech Is Helping Agents Right Now

10 New Ways Tech Is Helping Agents Right Now

Thumbnail Stop Making Your Absence Rates Go Up!

Stop Making Your Absence Rates Go Up!

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