Lisa Hotchkiss - Call Centre Helper

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Lisa Hotchkiss

Lisa Hotchkiss, Formal Principal, Solutions Marketing, NICE CXone

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Recent Articles Most Viewed Articles

Use Empathy to Improve Customer Satisfaction Scores

Use Empathy to Improve Customer Satisfaction Scores

5 Things You Should Know About Customer Acquisition Cost

5 Things You Should Know About Customer Acquisition Cost

14 Best Practices for Maximizing Your Service Level

14 Best Practices for Maximizing Your Service Level

13 CXA Mistakes Every Contact Centre Leader Should Avoid

Are You Doing Enough to Help New Starters Settle In?

How to Communicate Your QA Framework Clearly

2026 Research: What Contact Centres Are Doing Right Now

CX Live’s The Experience Show Middle East 2026 Highlights

eBook: The Missing Link in Contact Centre Performance

Webinar Replay: How to Tackle the Biggest Barriers to QA

Upcoming Events

13th October 2026

What Drives Better Customer Service? – Webinar

14th October 2026

Unified Communications Expo (UCX) London 2026

What Is Average Handle Time (AHT) and How to Improve It

Users Want Answers, Not Search Results

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?