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Articles - Lisa Hotchkiss

Lisa Hotchkiss, Formal Principal, Solutions Marketing, NICE CXone

Connnect with Lisa on LinkedIn

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Use Empathy to Improve Customer Satisfaction Scores

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5 Things You Should Know About Customer Acquisition Cost

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14 Best Practices for Maximizing Your Service Level

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Editor's Pick

Thumbnail The Worst Examples of Saying “Sorry” to Customers

The Worst Examples of Saying “Sorry” to Customers

Thumbnail 15 Award-Winning Ideas from Teleperformance Contact Centre

15 Award-Winning Ideas from Teleperformance Contact Centre

Thumbnail Top Tips for Digital Channels – Forecasting and Scheduling

Top Tips for Digital Channels – Forecasting and Scheduling

Thumbnail What Will Agent Roles Look Like in 2035?

What Will Agent Roles Look Like in 2035?

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