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Articles - Lisa Orford

Lisa Orford is VP Product for Contact Centre at 8×8

Connect with Lisa on LinkedIn

15 Proven Tactics to Reduce Abandon Rate

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Top Tactics to Improve First Contact Resolution (FCR)

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New Ways to Empower Agents in 2025

From Chaos to Control! Why Contact Centres Are Prioritizing WFM Solutions

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Contact Centre Predictions for 2025

Four seasons of year with line showing peaks - seasonal service level concept

Master Seasonal Service Levels – Just Like This!

Broken concrete bridge - broken process concept

Key Signs of Broken Processes (and How to Fix Them)

Assembled BPO RFP June 2025 box

Editor's Pick

Thumbnail 10 Quick Wins to Help Agents Recover From a Tough Day

10 Quick Wins to Help Agents Recover From a Tough Day

Thumbnail Ways to Reduce Friction Between Agents Working on Different Channels

Ways to Reduce Friction Between Agents Working on Different Channels

Thumbnail 7 Things Creative Team Leaders Do Better Than the Rest

7 Things Creative Team Leaders Do Better Than the Rest

Thumbnail How to Make Team Huddles More Engaging

How to Make Team Huddles More Engaging

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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