Lisa Orford - Call Centre Helper

Connect with Lisa on LinkedIn "> Lisa Orford - Call Centre Helper

Lisa Orford

Lisa Orford is VP Product for Contact Centre at 8×8

Connect with Lisa on LinkedIn

Recent Articles Most Viewed Articles

Where Are Contact Centres REALLY Seeing AI Success?

Where Are Contact Centres REALLY Seeing AI Success?

Top Contact Centre Predictions for 2026

Top Contact Centre Predictions for 2026

Create a “Win–Win” Self-Service Strategy

Create a “Win–Win” Self-Service Strategy

What’s Happening With Forecasting Right Now?

What’s Happening With Forecasting Right Now?

Stay Ahead in QA and Call Recording

Stay Ahead in QA and Call Recording

15 Proven Tactics to Reduce Abandon Rate

15 Proven Tactics to Reduce Abandon Rate

Top Tactics to Improve First Contact Resolution (FCR)

Top Tactics to Improve First Contact Resolution (FCR)

New Ways to Empower Agents

New Ways to Empower Agents

From Chaos to Control! Why Contact Centres Are Prioritizing WFM Solutions

From Chaos to Control! Why Contact Centres Are…

Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Master Seasonal Service Levels – Just Like This!

Master Seasonal Service Levels – Just Like This!

Key Signs of Broken Processes (and How to Fix Them)

Key Signs of Broken Processes (and How to Fix Them)

17 Signs Your Contact Centre Technology Is Ageing Badly

17 Signs Your Contact Centre Technology Is Ageing Badly

Building a Customer Experience Audit

Building a Customer Experience Audit

13 Things Every Contact Centre Advisor Needs to Know

13 Things Every Contact Centre Advisor Needs to Know

16 Top Uses for Cloud Contact Centre Technology

16 Top Uses for Cloud Contact Centre Technology

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

How to Speed Up and Simplify Your Security Process

Salesforce to Acquire Cresta to Expand AI Voice Capabilities

8×8 Help Teams Start Every Customer Conversation With Context

See What Contact Centre AI Can Really Do

Five9 Named a Gartner Leader for the Ninth Time

Upcoming Events

5th November 2026

Webinar: Should Voice Agents Replace IVRs?

5th November 2026

7 Outbound Dialler Features You Need In Your Call Centre

From AI Insights to Action: Closing the Coaching Gap

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success