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Articles - Lisa Orford

Lisa Orford is VP Product for Contact Centre at 8×8

Connect with Lisa on LinkedIn

Empowerment concept with five people in nature at sunset

New Ways to Empower Agents in 2025

From Chaos to Control! Why Contact Centres Are Prioritizing WFM Solutions

2025 Predictions with hanging year on celebratory background

Contact Centre Predictions for 2025

Four seasons of year with line showing peaks - seasonal service level concept

Master Seasonal Service Levels – Just Like This!

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Key Signs of Broken Processes (and How to Fix Them)

Puzzel Demo 101 Box

Editor's Pick

Thumbnail How to Make the Best Use of Coaching Time

How to Make the Best Use of Coaching Time

Thumbnail What’s the Best Way to Reward Customers for Their Feedback?

What’s the Best Way to Reward Customers for Their Feedback?

Thumbnail How to Define Career Paths in Your Contact Centre

How to Define Career Paths in Your Contact Centre

Thumbnail Erlang X – Everything You Ever Wanted to Know

Erlang X – Everything You Ever Wanted to Know

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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