Articles - Live Chat
Live chat has become one of the most popular digital channels for customer support, offering fast, convenient help right when it’s needed. This collection of expert guidance, case studies, and actionable insights explains how to design, manage, and optimise live chat for maximum impact. Find advice on tone of voice, chat etiquette, and workload management, along with ideas for integrating chat with email, voice, and social channels. These resources show how to build strong customer relationships in real time and make every chat feel personal and efficient.
