An Agent Can Handle No More Than 3 Webchats at the Same Time Related Articles How to Handle Multiple Chat Conversations Effectively 7 Strategies for Improving Call Centre Average Handle Time An Introduction to Average Handle Time and How to Reduce It What Is Average Handle Time (AHT) in Contact Centres? 4,754 Filed under - Contact Centre Research, Live Chat, Polls In most Contact Centres an agent or advisor handles a maximum of three webchats (or live chats) at the same time. During our webinar “The best ways to handle web chat in your contact centre” our audience were asked “How many web chats can an agent handle at the same time? ” Poll answers 1 chat– 6% 2 – 3 chats — 70% 4 – 5 chats — 22% 6 – 9 chats — 1% 10+ chats — 0% Source: Call Centre Helper website webinar poll Sample size – 256 Date: December 2013 Here is a link to the webinar: The best ways to handle web chat in your contact centre Author: Jo Robinson Published On: 2nd Apr 2014 - Last modified: 25th Oct 2021 Read more about - Contact Centre Research, Live Chat, Polls Recommended Articles How to Handle Multiple Chat Conversations Effectively 7 Strategies for Improving Call Centre Average Handle Time An Introduction to Average Handle Time and How to Reduce It What Is Average Handle Time (AHT) in Contact Centres? Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter