Recorded Webinar: The Best Ways to Deal with Webchat and Email

Webinar on web chat and email.

There has been a huge growth in webchat and email over the past 12 months. This has been driven by changing customer demand, as well the potentially lower costs of dealing with webchat.

But although many companies handle email or webchat, few seem to do it as well as they handle phone calls.

In this webinar we looked at creative ways to deal with email and webchat and how to improve customer satisfaction.

Agenda

Introduction – Jonty Pearce, Call Centre Helper
The best ways to deal with Webchat and Email – Paul White, mplsystems
Providing Customer Service through Webchat – Andy Cottrell and Mike Kenward, GamCare
Your tips

Winning tip –“Spelling is not important especially when you have English as second language customer base. more important to get the point across.

Webchat is much better at removing the emotion from the discussion, than the phone.” thanks to Mark.

All the tips from the audience have now been turned into an article Top tips for email and web chat