Recorded Webinar: The Best Ways to Handle Web Chat in your Contact Centre Related Articles How to Handle Multiple Chat Conversations Effectively 8 Benchmarks to Improve Your Live Chat Metrics Live Chat Metrics: Which Should You Be Monitoring? 10 Things They Won't Tell You About Live Chat 6,579 Filed under - Recorded Call Centre and Customer Experience Webinars, Genesys, Live Chat Web chat is exploding in the contact centre. It is the fastest growing channel, out stripping social media by quite a margin. So what does best practice in web chat look like? Join us for this interactive webinar to find out more. Our panel will be looking at the best ways to use web chat in the contact centre. Topics Discussed Web chat response times How many web chats an agent can handle Web chat etiquette – Formal vs informal, Punctuation and Grammar Training employees for web chat Real life examples of web chat Blending web chats with emails and social media Quality scoring of web chats Web chat technology Panellists Carolyn Blunt Ember Real Results Richard McCrossan Genesys Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Genesys Author: Jo Robinson Published On: 2nd Dec 2013 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Genesys, Live Chat Recommended Articles How to Handle Multiple Chat Conversations Effectively 8 Benchmarks to Improve Your Live Chat Metrics Live Chat Metrics: Which Should You Be Monitoring? 10 Things They Won't Tell You About Live Chat Related Reports eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons 2024 Contact Centre Buyer’s Guide Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter