Recorded Webinar: The Best Ways to Handle Web Chat in your Contact Centre


Web chat is exploding in the contact centre. It is the fastest growing channel, out stripping social media by quite a margin.

So what does best practice in web chat look like? Join us for this interactive webinar to find out more.

Our panel will be looking at the best ways to use web chat in the contact centre.

Topics Discussed

  • Web chat response times
  • How many web chats an agent can handle
  • Web chat etiquette – Formal vs informal, Punctuation and Grammar
  • Training employees for web chat
  • Real life examples of web chat
  • Blending web chats with emails and social media
  • Quality scoring of web chats
  • Web chat technology


Carolyn Blunt - Headshot
Carolyn Blunt
Ember Real Results

Richard McCrossan - Headshot
Richard McCrossan

Jonty Pearce - Headshot
Jonty Pearce
Call Centre Helper

Author: Jo Robinson

Published On: 2nd Dec 2013 - Last modified: 28th Feb 2023
Read more about - Recorded Call Centre and Customer Experience Webinars, ,

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