Recorded Webinar: The Best Ways to Handle Web Chat in your Contact Centre Related Articles How to Handle Multiple Chat Conversations Effectively Live Chat Metrics: Which Should You Be Monitoring? Is a web chat cheaper than a voice call? Recorded Webinar: How to Give the Wow Factor on Email & Live Chat 6,694 Filed under - Recorded Call Centre and Customer Experience Webinars, Carolyn Blunt, Genesys, Live Chat, Richard McCrossan Web chat is exploding in the contact centre. It is the fastest growing channel, out stripping social media by quite a margin. So what does best practice in web chat look like? Join us for this interactive webinar to find out more. Our panel will be looking at the best ways to use web chat in the contact centre. Topics Discussed Web chat response times How many web chats an agent can handle Web chat etiquette – Formal vs informal, Punctuation and Grammar Training employees for web chat Real life examples of web chat Blending web chats with emails and social media Quality scoring of web chats Web chat technology Panellists Carolyn Blunt Ember Real Results Richard McCrossan Genesys Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Genesys Author: Jo Robinson Published On: 2nd Dec 2013 - Last modified: 15th Apr 2024 Read more about - Recorded Call Centre and Customer Experience Webinars, Carolyn Blunt, Genesys, Live Chat, Richard McCrossan Recommended Articles How to Handle Multiple Chat Conversations Effectively Live Chat Metrics: Which Should You Be Monitoring? Is a web chat cheaper than a voice call? Recorded Webinar: How to Give the Wow Factor on Email & Live Chat Related Reports Webinar Replay: What Does an Excellent Customer Service Strategy Look Like 2024 Contact Centre Buyer’s Guide eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter