Recorded Webinar: The Best Ways to Handle Web Chat in your Contact Centre


Web chat is exploding in the contact centre. It is the fastest growing channel, out stripping social media by quite a margin. So what does best practice in web chat look like? Join us for this interactive webinar to find out more. Our panel will be looking at the best ways to use web chat in the contact centre.

Topics Discussed

  • Web chat response times
  • How many web chats an agent can handle
  • Web chat etiquette – Formal vs informal, Punctuation and Grammar
  • Training employees for web chat
  • Real life examples of web chat
  • Blending web chats with emails and social media
  • Quality scoring of web chats
  • Web chat technology

Panellists

Carolyn Blunt- Headshot
Carolyn Blunt
Ember Real Results
Richard McCrossan- Headshot
Richard McCrossan
Genesys
Jonty Pearce- Headshot
Jonty Pearce
Call Centre Helper

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This webinar was brought to you by Call Centre Helper and is sponsored by Genesys


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