Articles - MaxContact

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Quick Wins to Improve Your C-Sat Scores
2025 Predictions with hanging year on celebratory background
Contact Centre Predictions for 2025
Dog and human sharing empathetic connection
26 Great Techniques for Showing Real Empathy in Customer Service
Hands waving at a clock and numbers
How to Build Flexible Schedules in the Contact Centre
The word CCaaS
What Is Contact Centre as a Service (CCaaS)? 
Storm clouds over sun and field- de-escalation concept
The Best De-Escalation Techniques
Person looking thoughtful with question marks
10 Questions to Ask When Buying Your Next CCaaS Solution
Person scolding robots
F*** This! How to Make Sure Your Chatbots Don’t Swear at Customers
Motivation and engagement concept with hands high fiving in the sun
How to Motivate Staff and Drive Employee Engagement
City lights on world map. Europe. Elements of this image are furnished by NASA
Gartner’s Magic Quadrant – Where Are All the European Players?
Top Tips to Monitor Customer Service
What should you put in a customer vision statement
What Should You Put in a Customer Service Vision Statement?
Safely lower concept with bungee jumper
How to Safely Lower Average Handling Time
Hand holding magnifying glass over speech bubble
Top 10 Use Cases for Speech Analytics
Call centre workers working at desks
Running an Effective Outbound Call Centre
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MaxContact
Video Image: What is Speech Analytics?
Video: What is Speech Analytics?
Portrait of unhappy person making phone call at home
Vulnerable Customers Are Struggling to Access Customer Support Services
Small cat with big male lion shadow - confidence concept
How to Build Advisor Confidence
Red clock with speedy blurred effect. Concept of fast time passing.
How to Improve Contact Centre Response Time
Yellow landline telephone on purple background with the words progressive dialling
What Is a Progressive Dialler?
A lightbulb on coloured background with code - technology and innovation concept
Technology to Make Managing a Contact Centre Easier
Phone and down arrow - drive down repeat contacts concept
Seeing Double? 10 Ways to Drive Down Repeat Contacts
Goodwill gesture concept with dog holding gift
Goodwill Gestures for Better Customer Relationships

Latest Reports

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Report: Voice of the UK Consumer
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2024 UK Contact Centre KPI Benchmarking Insights Report
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eBook: Scripting Templates to Fuel Your B2B Outbound Sales Team
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Buyer's Guide: What To Look For in Speech Analytics Technology
 
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