Articles - MiaRec

Discover and explore our MiaRec content collection, including articles, blogs, news stories, case studies, resources and more.

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Two call centre agents and a customer on the phone - call transfer concept
How to Stop Call Transfers Ruining Your CX
Business Process Outsourcing concept
How BPOs Can Overcome 5 Common Challenges
talking man with car accident in street background
Use Cases for Improving Car Insurance Contact Centres
Two office workers with schedule and clock
10 Ways to Kick-Start Your Adherence Improvement Strategy
Small flags of different countries in close-up.
MiaRec Platform Now Supports 98 Languages
AI robot hand and human hand touching medical plus symbol
Empowering Agents: Using AI to Streamline Data Entry and Improve Service Quality
What's next with omnichannel with tablet and contact icons
Move Over Omnichannel… What’s Coming Next?
Phone and down arrow - drive down repeat contacts concept
Seeing Double? 10 Ways to Drive Down Repeat Contacts
Broken concrete bridge - broken process concept
Key Signs of Broken Processes (and How to Fix Them)
6 call centre agents with headsets on talking
How AI Can Help Improve Team Morale & Reduce Agent Turnover
Robot with coins in a circle around it
Conversation Intelligence & Automated Quality Management Cost Pricing
Quality concept with neon quality sign and stars
Time-Saving Hacks for Quality Monitoring
Customer churn concept with magnet and ball bearings
How Contact Centre AI Can Help Reduce Customer Churn
Person scolding robots
F*** This! How to Make Sure Your Chatbots Don’t Swear at Customers
Video Image: How to Choose Which Calls to Evaluate
How to Choose Which Calls to Evaluate
Person on mobile phone with like emojis
Want to Deliver the Best Mobile CX? Try These 10 Tips
AI prompt concept with search bar
Crafting AI Prompts: 5 Expert Tips for Contact Centres
Game screen with chest and scores gamification concept
Game On! 12 Use Cases for Gamification
Artificial intelligence AI think about prompts
MiaRec Pioneers Prompt Customization and Testing
Tired and stressed customer support operator with headache
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
How to Take Your Performance Management to the Next Level
Closeup light bulb on keyboard laptop
QA Dashboards & Analytics: Insights & Trend Analysis
Customer Feedback concept
Stop Spamming! 10 Better Ways to Collect Customer Feedback
Hand holding magnifying glass over speech bubble
Top 10 Use Cases for Speech Analytics

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Webinar Replay: Best Practices in Performance and Quality Management
 
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