Articles - Netcall

Discover and explore our Netcall content collection, including articles, blogs, news stories, case studies, resources and more.

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Quick Wins to Improve Your C-Sat Scores
Empowering Customer Service Agents in a Tech-Driven World
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Case Study: South Lakes Housing Achieved 96% Call Handling With Netcall
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Your Guide to Creating Virtual Assistants That People Actually Like
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Learn How to Run a Time and Motion Study
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Why Process Hierarchy Is So Important in Mapping
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How AI Elevates IDP from Useful to Unstoppable
Businessman connecting gears and generating money.
The Cost of Poor Process Management
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Top Tactics to Improve First Contact Resolution (FCR)
Illustration of a computer with person on laptop and calendar and checklists
Top Tips for Digital Channels – Forecasting and Scheduling
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Why Does It Take so Long to Train and Onboard Staff?
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Case Study: Charlie Bigham’s Boosts Efficiency with Netcall
Business Process Concept
Why Processes Are Vital to Achieving Business Goals
Intelligent automated contact centre concept with robot hand holding cube with contact icons
What Are Intelligent Contact Centres Doing Right Now?
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Have Wallboards Had Their Day?
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The ROI of AI in the Public Sector
Paper to digital concept
Case Study: Input For You Achieved 80% SPT Rates With Netcall
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Case Study: Council Cuts Abandoned Calls by 17% With Netcall
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Case Study: South Hams District Council Save £120,000 With Netcall
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How to Maintain High Quality on Self-Service Channels
Wooden student with graduation hat balancing with a house
Case Study: Homes for Students Scores 4.5/5 CSAT Score With Netcall
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Case Study: Hampshire Trust Bank Reduce Manual Effort With Netcall
Bad Habits That Kill Resource Planning
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Demystifying Agentic AI: Separating Hype from Reality

Latest Reports

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Download: Business Process Mapping Training Games
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Guide: Getting Started With Bots
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Guide: The Secret to Powering Up Your CX
 
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