Articles - Nexbridge

140,642

21 Top Tips for Appointment Setting

report pile

5,972

9 Mistakes to Avoid… Contact Centre Reporting

2,422

22 Ways Technology Can…. Exceed Customer Expectations

frustrated girl at typewriter

2,300

Mistakes to Avoid… Call and Contact Routing

touching digital brain

2,119

What’s Next With… Smarter Ways of Working?

agent reading a book

6,401

12 Ways to Make Better Use of Agent Downtime

8,306

How Will Artificial Intelligence Change the Contact Centre Industry?

10,372

An Introduction to… Using Outbound Text Messages for Customer Service

12,315

The UK Do Not Call List – An Industry Guide

4,204

How Do I… Reduce Call Queuing Time?

Close up of credit card and lock

3,594

An Introduction to… PCI Compliance

2,363

The Hidden Gems of Call Routing Software

2,205

The Hidden Gems of Outbound Dialling Technology

6,665

How Do I… Remove Average Handling Time (AHT) as an Agent Target?

1,848

10 Steps to Contact Centre Excellence

6,207

Are You Making These Classic Outbound Dialling Mistakes?

15,587

Trade Secrets: Getting the Best out of Your Outbound Dialler

8,549

The Future of Voice in the Contact Centre

4,155

What to Look for When Buying… A Call Recording Solution

20,244

Top 10 Contact Centre Technology Awards 2014 – The Results

3,519

How Would Your Contact Centre Survive a Cold Snap?