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Articles - Nexbridge

Discover and explore our Nexbridge content collection, including articles, blogs, news stories, case studies, resources and more.

21 Top Tips for Appointment Setting

report pile

9 Mistakes to Avoid… Contact Centre Reporting

22 Ways Technology Can…. Exceed Customer Expectations

frustrated girl at typewriter

Mistakes to Avoid… Call and Contact Routing

touching digital brain

What’s Next With… Smarter Ways of Working?

agent reading a book

12 Ways to Make Better Use of Agent Downtime

How Will Artificial Intelligence Change the Contact Centre Industry?

An Introduction to… Using Outbound Text Messages for Customer Service

The UK Do Not Call List – An Industry Guide

How Do I… Reduce Call Queuing Time?

Close up of credit card and lock

An Introduction to… PCI Compliance

The Hidden Gems of Call Routing Software

The Hidden Gems of Outbound Dialling Technology

How Do I… Remove Average Handling Time (AHT) as an Agent Target?

A hand holding excellence star

10 Steps to Contact Centre Excellence

Are You Making These Classic Outbound Dialling Mistakes?

Trade Secrets: Getting the Best out of Your Outbound Dialler

The Future of Voice in the Contact Centre

What to Look for When Buying… A Call Recording Solution

Top 10 Contact Centre Technology Awards 2014 – The Results

How Would Your Contact Centre Survive a Cold Snap?

babelforce AHT Guide Box

Editor's Pick

Thumbnail How to Practice Patience in Customer Service

How to Practice Patience in Customer Service

Thumbnail The Worst Examples of Saying “Sorry” to Customers

The Worst Examples of Saying “Sorry” to Customers

Thumbnail 15 Award-Winning Ideas from Teleperformance Contact Centre

15 Award-Winning Ideas from Teleperformance Contact Centre

Thumbnail Top Tips for Digital Channels – Forecasting and Scheduling

Top Tips for Digital Channels – Forecasting and Scheduling

Call Centre Helper is an Award Winning Magazine for Contact Centers, Customer Service, BPO and CX.
Hot Topics : CX - CCaaS - AI - Analytics - WFM

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