Articles - Nexbridge

140,173

21 Top Tips for Appointment Setting

report pile

5,717

9 Mistakes to Avoid… Contact Centre Reporting

2,376

22 Ways Technology Can…. Exceed Customer Expectations

frustrated girl at typewriter

2,220

Mistakes to Avoid… Call and Contact Routing

touching digital brain

2,088

What’s Next With… Smarter Ways of Working?

agent reading a book

6,249

12 Ways to Make Better Use of Agent Downtime

8,127

How Will Artificial Intelligence Change the Contact Centre Industry?

10,228

An Introduction to… Using Outbound Text Messages for Customer Service

12,089

The UK Do Not Call List – An Industry Guide

4,031

How Do I… Reduce Call Queuing Time?

Close up of credit card and lock

3,512

An Introduction to… PCI Compliance

2,300

The Hidden Gems of Call Routing Software

2,106

The Hidden Gems of Outbound Dialling Technology

6,534

How Do I… Remove Average Handling Time (AHT) as an Agent Target?

1,808

10 Steps to Contact Centre Excellence

6,103

Are You Making These Classic Outbound Dialling Mistakes?

15,394

Trade Secrets: Getting the Best out of Your Outbound Dialler

8,451

The Future of Voice in the Contact Centre

4,081

What to Look for When Buying… A Call Recording Solution

18,952

Top 10 Contact Centre Technology Awards 2014 – The Results

3,473

How Would Your Contact Centre Survive a Cold Snap?