Articles - Nexbridge

139,419

21 Top Tips for Appointment Setting

5,427

9 Mistakes to Avoid… Contact Centre Reporting

2,299

22 Ways Technology Can…. Exceed Customer Expectations

frustrated girl at typewriter

2,103

Mistakes to Avoid… Call and Contact Routing

touching digital brain

2,035

What’s Next With… Smarter Ways of Working?

agent reading a book

6,056

12 Ways to Make Better Use of Agent Downtime

7,913

How Will Artificial Intelligence Change the Contact Centre Industry?

10,022

An Introduction to… Using Outbound Text Messages for Customer Service

11,779

The UK Do Not Call List – An Industry Guide

3,818

How Do I… Reduce Call Queuing Time?

Close up of credit card and lock

3,394

An Introduction to… PCI Compliance

2,214

The Hidden Gems of Call Routing Software

2,002

The Hidden Gems of Outbound Dialling Technology

6,423

How Do I… Remove Average Handling Time (AHT) as an Agent Target?

1,760

10 Steps to Contact Centre Excellence

5,808

Are You Making These Classic Outbound Dialling Mistakes?

15,215

Trade Secrets: Getting the Best out of Your Outbound Dialler

8,317

The Future of Voice in the Contact Centre

3,985

What to Look for When Buying… A Call Recording Solution

18,689

Top 10 Contact Centre Technology Awards 2014 – The Results

3,414

How Would Your Contact Centre Survive a Cold Snap?