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Articles - Paul Pember

Paul Pember, Customer Service Specialist

What is a Customer Experience (CX) Chain

What Is a Customer Experience Chain?

What is a CX Code

What Is a Customer Experience Code?

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Editor's Pick

Thumbnail Proven Ways to Get More Budget for Your Contact Centre

Proven Ways to Get More Budget for Your Contact Centre

Thumbnail What Not to Miss at Call & Contact Centre Expo 2023

What Not to Miss at Call & Contact Centre Expo 2023

Thumbnail 15 Surprises for Boosting Agent Morale

15 Surprises for Boosting Agent Morale

Thumbnail 10 Initiatives to Improve Induction Training

10 Initiatives to Improve Induction Training

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Latest Resources

eBook: How to Manage Contact Center Costs by Getting Staffing Right

eBook: How to Manage Contact Center Costs by Getting Staffing Right

Research: Hybrid Ways of Working Report 2023

Research: Hybrid Ways of Working Report 2023

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Upcoming Events

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How to Prioritize AI Now to Drive Operational Success—and Prepare for the Future

Tue 05 Dec 2023

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How Generative AI Is Powering Your Omnichannel Strategy – Webinar

Wed 06 Dec 2023

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Latest Insights

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Dispelling 10 Contact Centre Misconceptions

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How to Improve the Patient Experience

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Featured Articles

Thumbnail How to Calculate Your Cost Per Inbound Call

How to Calculate Your Cost Per Inbound Call

Thumbnail Top CX Methods

Top CX Methods

Thumbnail RPA in Contact Centres: An Executive Guide

RPA in Contact Centres: An Executive Guide

Thumbnail What is a CXO? The Chief Experience Officer Explained

What is a CXO? The Chief Experience Officer Explained

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Popular Pages

Thumbnail Top 50 Positive Words and Phrases – With Examples

Top 50 Positive Words and Phrases – With Examples

Thumbnail The Top 50 Words to Describe Yourself on Your CV

The Top 50 Words to Describe Yourself on Your CV

Thumbnail Contact Centre Dashboard Excel Template

Contact Centre Dashboard Excel Template

Thumbnail What is the Phonetic Alphabet?

What is the Phonetic Alphabet?

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