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Articles - Recruitment
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6 Top Tips for Maintaining Quality Recruitment Under Pressure
How do I ensure a successful recruitment strategy?
14 Imaginative Ideas From the Which? Contact Centre
How Do I… Recruit the Best Agents?
10 Red Flags to Watch Out for With New Hires
How Do I… Tune Up the Recruitment Process?
16 Things We Saw at the Specsavers Contact Centre in Nottingham
Simple Ways to Give Remote Workers a Warm ‘Virtual’ Welcome
What Makes Smaller Contact Centres so Different?
How to Recruit the Right Call Centre Agent
A Career In Call Centres
Recruiting for the long term…
Ten Probing Interview Questions
Are Your Job Ads Holding Back Your Contact Centre Recruitment?
The Call Centre Recruitment Process
Top Customer Service Strategies – No.1 Recruit and Train the Right People
Prevent Pre-Boarding Purgatory and First-Day Ghosting
4 Classic Customer Service Interview Questions – With Answers
10 Questions to Ask Yourself Before Starting Recruitment
How to Make Exit Interviews Work for You
What I’ve Learned From Running a Contact Centre – Grass-Root Progression
Why Is It Getting Harder to Recruit Good Contact Centre People?
Answers: Great Interview Questions for an Inbound Sales Call Centre?
How to Attract and Keep Generation Y Employees in Call Centres
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Editor's Pick
21 Amazing Habits to Foster in Your Frontline Agents
How to Develop Empathy as a Skill in Your Frontline Teams
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
Latest Resources
eBook: The Impact of AI on the Contact Centre
Webinar Replay: What Does an Excellent Customer Service Strategy Look Like
Upcoming Events
Unleash Gen AI-Powered Growth in Your Contact Center – Webinar
Tue 07 May 2024
HP | Poly Customer Welcome Centre Tour and Demo
Wed 08 May 2024
Latest Insights
Contact Centres in 2030: The AI Frontier – Where Humans and Machines Unite
The Death of the IVR: How Generative AI is Transforming Customer Service
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
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