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Articles - Recruitment

Discover our range of materials on recruiting talent for contact centres, with tips for attracting and hiring the best agents.

The Three Forecasting Timelines Used in Contact Centres

14 Fresh Ideas from the Sky Contact Centre

How to Choose Your Contact Centre Team

17 Things You Can Learn from the AO Contact Centre

santa cc advisor

Managing Seasonal Intake – Your Questions Answered

13 Mistakes to Avoid… Multichannel

building blocks

Does Your Contact Centre Need a “Colleague Experience Manager”?

exit door

How to Make Exit Interviews Work for You

8 Strategies for Increasing Agent Resilience

12 Ways to Become a Contact Centre Employer of Choice

5 Traits to Look for in Your Next Call Centre Employee

4 Classic Customer Service Interview Questions – With Answers

2016 written on road

What Will Happen to the Contact Centre in 2016 and Beyond?

27 Ways to Get the Best Out of Your Metrics

The 4 Skills You Can’t Teach – But Call Centre Staff Need

An Introduction to Recruiting and Training Home Agents

What Makes Smaller Contact Centres so Different?

How Do I… Recruit the Best Agents?

36 Ways to Improve Call Quality Monitoring

60 Tips for Terrific Performance

How Do I… Tune Up the Recruitment Process?

chess piece strategy

35 More Tips to Improve your Contact Centre Strategy

2 People shaking hands at an interview

Top 50 Customer Service Interview Questions – with Sample Answers

How to set up a call centre from scratch featured image

How to Setup a Call Centre from Scratch – The Checklist