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Articles - Recruitment
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RECENT
POPULAR
Top Customer Service Strategies – No.1 Recruit and Train the Right People
A tough competency based interview question
Ten Probing Interview Questions
How to Attract and Keep Generation Y Employees in Call Centres
How to Write a Successful Recruitment Strategy
How to Recruit the Right Call Centre Agent
Top Tips for Managing Attrition in the Call Centre
10 Questions to Ask Yourself Before Starting Recruitment
How Would you Improve Agent Productivity in the Call Centre?
Recruitment Tips for Call Centre Temporary Staff
Answers: Great Interview Questions for an Inbound Sales Call Centre?
How do I – keep on the right side of employment law when recruiting?
Call Centre Recruitment Tips
How do I ensure a successful recruitment strategy?
Recruiting According to Attitude – What to Look for From Potential Trainees
How do I analyse CVs to best effect?
Recruiting and Keeping the Best Call Centre Agents
Previous
Editor's Pick
The Essential Guide to WFM – Key Features to Look For
21 Amazing Habits to Foster in Your Frontline Agents
How to Develop Empathy as a Skill in Your Frontline Teams
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
Latest Resources
White Paper: Future-Proof Your Contact Center for the Next Generation of Retail CX
eBook: Empowering WFM with AI
Upcoming Events
Evolving Your WFM Strategy – Webinar
Wed 08 May 2024
HP | Poly Customer Welcome Centre Tour and Demo
Wed 08 May 2024
Latest Insights
Harness Customer Insights in the Age of Data Overload
Practical Solutions for Public Sector Contact Centres on a Budget
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?