A Career In Call Centres Related Articles How to Encourage Your Agents to Advance on a Customer Service Career Path Special Report - call centres in the Philippines What I’ve Learned From Running a Contact Centre – Driving Career Progression 5 Practical Tips for Advancing Your Career as a Remote Employee 11,436 Filed under - Call Centre Life, An Introduction to Contact Centres, Recruitment Here we have gathered a selection of articles that are useful to those starting a career in call centres. Call centre recruitment process Working in a call centre Typical roles in a call centre Soft skills in call centres Introduction to call centre processes Progression in a contact centre Author: Jo Robinson Published On: 16th Dec 2012 - Last modified: 25th Sep 2019 Read more about - Call Centre Life, An Introduction to Contact Centres, Recruitment Recommended Articles How to Encourage Your Agents to Advance on a Customer Service Career Path Special Report - call centres in the Philippines What I’ve Learned From Running a Contact Centre – Driving Career Progression 5 Practical Tips for Advancing Your Career as a Remote Employee Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter