A Career In Call Centres Related Articles Special Report - call centres in the Philippines How to Encourage Your Agents to Advance on a Customer Service Career Path What I’ve Learned - Driving Career Progression 10 Career Progression Opportunities to Offer Your Team 11,472 Filed under - Call Centre Life, An Introduction to Contact Centres, Recruitment Here we have gathered a selection of articles that are useful to those starting a career in call centres. Call centre recruitment process Working in a call centre Typical roles in a call centre Soft skills in call centres Introduction to call centre processes Progression in a contact centre Author: Jo Robinson Published On: 16th Dec 2012 - Last modified: 25th Sep 2019 Read more about - Call Centre Life, An Introduction to Contact Centres, Recruitment Recommended Articles Special Report - call centres in the Philippines How to Encourage Your Agents to Advance on a Customer Service Career Path What I’ve Learned - Driving Career Progression 10 Career Progression Opportunities to Offer Your Team Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter