Richard Farrell - Call Centre Helper

Connect with Richard on LinkedIn "> Richard Farrell - Call Centre Helper

Richard Farrell

Richard Farrell, Chief Innovations Officer, Netcall

Connect with Richard on LinkedIn

Recent Articles Most Viewed Articles

How Can Technology… Make Life Easier for My Customers?

How Can Technology… Make Life Easier for My Customers?

What to Look for When Buying an Agent Desktop

What to Look for When Buying an Agent Desktop

Are You Making These 25 Webchat Mistakes?

Are You Making These 25 Webchat Mistakes?

30 Strategies for Improving Agent Productivity

30 Strategies for Improving Agent Productivity

How Do I… Achieve Consistency Across Different Channels?

How Do I… Achieve Consistency Across Different Channels?

21 Great Ways to Personalise Your Customer Interactions

21 Great Ways to Personalise Your Customer Interactions

Trade Secrets: How to Get the Best Out of Your WFM Software

Trade Secrets: How to Get the Best Out of Your WFM…

12 Ways to Exceed Customer Expectations

12 Ways to Exceed Customer Expectations

How to Deal with Long Queues in the Contact Centre

How to Deal with Long Queues in the Contact Centre

How Contact Centre Technology Can Improve the Back Office

How Contact Centre Technology Can Improve the Back Office

19 Tips for Reducing Customer Effort

19 Tips for Reducing Customer Effort

How technology can make life easier for the contact centre agent

How technology can make life easier for the contact…

Managing Call-Backs in the Call Centre

Managing Call-Backs in the Call Centre

Everything You Need to Know About Call Back Technology

Everything You Need to Know About Call Back Technology

Take the “Fear Factor” Out of Agent Role Play

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

Netcall and Box Partner to Make Information More Accessible

Five9 to Acquire Level AI in $325 Million Deal

What Contact Centres Are Doing Right Now - 2026 Edition

White Paper: Three Ways to Make Automated Customer Experiences More Human

Upcoming Events

10th November 2026

Future-Ready Planning: Trends and Skills for Modern Planners – Webinar

11th November 2026

Preparing for 2027: What the Latest Research Tells Us – Webinar

The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success