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Articles - Sensee

Discover and explore our Sensee content collection, including articles, blogs, news stories, case studies, resources and more.

Person making notes watching webinar

Addressing Today’s Key Homeworking Challenges

Phone payment concept with mobile and credit card

Can WFH Advisors Take Card Payments Securely Over the Phone?

Person holding clock over their face

How Often You Should Seek Customer Feedback

Personality concept with heads with icons on cubes

What Is the Right Personality for WFH Team Members?

Users record a video at an online platform.

Workshop Recording: Does WFH Really Make Business Sense?

Increasing graph with stick person jumping in happiness

How to Improve Customer Satisfaction

Numbers on a coloured background

The Best Metrics for Contact Centre Performance Tracking

Money coins stack growing graph and piggy bank

How Can Employers Address the Cost of Living Crisis?

Flexible pencil on background

Companies Need Flexibility To Handle All Unforeseen Circumstances

Winning and leadership concept with golden chess piece with crown

Sensée’s Jo Hodge Named Outsourced Contact Centre Manager of the Year

Illustration of people and their information

21 Steps to a More Personalized Customer Experience

Frustrated person on pink background

How to Deal With Frustrated Customers – And Make Them Happy

Hand Holding Light Bulb

16 Key Components of a Digital Customer Transformation Strategy

Shift Planning Calendar

12 Shift-Planning Techniques

What should you put in a customer vision statement

What Should You Put in a Customer Service Vision Statement?

Call Centre Pain Points

What Are the Main Call Centre Pain Points, and How Can They Be Solved?

Compass of principles

The 26 Principles of Good Customer Service

Improve Your Voice of Customer Programme

20 Smart Ideas to Improve Your Voice of the Customer Programme

Gavell on yellow background - law concept

Will Changes to UK Flexible Working Become Law in 2022?

Closed sign for COVID

Stop Gambling The Future Of Your Company

Working from home

Building Teams Should Be the Focus for WFH Management

Giving flowers as a gesture of goodwill

18 Goodwill Gestures to Build Better Employee Relationships

Pressure of Demanding Customers

How to Deal With Demanding Customers

Remote working on laptop

Over Half of Knowledge Workers Will Work Remotely

MiaRec Beyond Automation webinar box

Editor's Pick

Thumbnail What Will Agent Roles Look Like in 2035?

What Will Agent Roles Look Like in 2035?

Thumbnail 10 Ways to Make Customers Feel More Valued

10 Ways to Make Customers Feel More Valued

Thumbnail 10 Ways to Create More Confident Agents

10 Ways to Create More Confident Agents

Thumbnail How to Deal With Angry Customers

How to Deal With Angry Customers

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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