Sensee Archives - Call Centre Helper

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The Best De-Escalation Techniques

The Best De-Escalation Techniques

Majority of UK Businesses Still Ill-Equipped for a Hybrid Future

Majority of UK Businesses Still Ill-Equipped for a…

Technology to Make Managing a Contact Centre Easier

Technology to Make Managing a Contact Centre Easier

What Is the True Value of Agency?

What Is the True Value of Agency?

How Will a Potential Recession Impact Flexible Working?

How Will a Potential Recession Impact Flexible Working?

How to Build Flexible Schedules in the Contact Centre

How to Build Flexible Schedules in the Contact Centre

Tools and Techniques to Boost Advisor Productivity

Tools and Techniques to Boost Advisor Productivity

Sensée Is Featured on the CX Podcasts

Sensée Is Featured on the CX Podcasts

Flexible Work to Be a UK Right From Day One

Flexible Work to Be a UK Right From Day One

Sensée’s LiveDesk Available Through the G-Cloud 13 Government Framework

Sensée’s LiveDesk Available Through the G-Cloud 13…

Contact Centre Predictions for 2023

Contact Centre Predictions for 2023

Sensée and Bupa Homeworking Team Scoops Outsourcing Prize

Sensée and Bupa Homeworking Team Scoops Outsourcing Prize

The Key Steps to Customer Engagement Transformation

The Key Steps to Customer Engagement Transformation

Do New Hybrid Work Policies Meet Requirements?

Do New Hybrid Work Policies Meet Requirements?

How to Avoid Employee Burnout

How to Avoid Employee Burnout

Sensée Achieves Disability Confident Level 2 Employer Standard

Sensée Achieves Disability Confident Level 2 Employer…

Building a Customer Experience Audit

Building a Customer Experience Audit

Sensée Wins Creative Campaign Award

Sensée Wins Creative Campaign Award

Why Is Omnichannel Customer Service Important?

Why Is Omnichannel Customer Service Important?

Will Higher Energy Bills Have An Impact On Where We Work?

Will Higher Energy Bills Have An Impact On Where We Work?

26 Best Practices for a Customer Service Knowledge Base

26 Best Practices for a Customer Service Knowledge Base

Corporate Culture Is More Than Just Time Spent At The Water Cooler

Corporate Culture Is More Than Just Time Spent At The…

Will UK Housing and House Prices Adapt to a World of Remote Work?

Will UK Housing and House Prices Adapt to a World of…

How to Safely Lower Average Handling Time

How to Safely Lower Average Handling Time

What to Do With an Agent Who’s Suddenly Lost Their Confidence

10 Sure-Fire Ways to Undermine Compliance

The Do’s and Don’ts of Implementing Analytics

Just 23% Optimise Automation With CX Insights, CallMiner Report Finds

Vonage Named Major Provider in Emerging ICX Category

The 2026 UK Contact Centre Conduct Risk Report

See What Contact Centre AI Can Really Do

Upcoming Events

22nd September 2026

Streamlined Processes and Adaptive Workflows for Superior Results – Webinar

24th September 2026

CX Excellence Masterclass: Explore the Link Between QA and CX

Where Are You on Your AI Journey?

Every CIO Is Now a Governance Officer. Most Didn’t Apply for the Job.

Upcoming Webinars

Webinar: Are You Wasting Your CX Data’s Potential?

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action