Tatiana Polyakova - Page 2 of 2 - Call Centre Helper

Connect with Tatiana on LinkedIn "> Tatiana Polyakova - Page 2 of 2 - Call Centre Helper

Tatiana Polyakova

Tatiana Polyakova is COO, MiaRec.

She is an experienced professional currently serving as Chief Operating Officer and previously held the role of VP of Sales and Marketing at MiaRec since September 2013.

Connect with Tatiana on LinkedIn

Recent Articles Most Viewed Articles

10 Changes Set to Redefine the Future of Self-Service

10 Changes Set to Redefine the Future of Self-Service

How to Stop Call Transfers Ruining Your CX

How to Stop Call Transfers Ruining Your CX

Move Over Omnichannel… What’s Coming Next?

Move Over Omnichannel… What’s Coming Next?

Seeing Double? 10 Ways to Drive Down Repeat Contacts

Seeing Double? 10 Ways to Drive Down Repeat Contacts

Time-Saving Hacks for Quality Monitoring

Time-Saving Hacks for Quality Monitoring

F*** This! How to Make Sure Your Chatbots Don’t Swear at Customers

F*** This! How to Make Sure Your Chatbots Don’t…

How to Choose Which Calls to Evaluate

How to Choose Which Calls to Evaluate

How to Take Your Performance Management to the Next Level

How to Take Your Performance Management to the Next Level

Stop Spamming! 10 Better Ways to Collect Customer Feedback

Stop Spamming! 10 Better Ways to Collect Customer Feedback

Top 10 Use Cases for Speech Analytics

Top 10 Use Cases for Speech Analytics

7 Effective Ways to Monitor Complaints

7 Effective Ways to Monitor Complaints

10 Tips to Elevate Real-Time Adherence

10 Tips to Elevate Real-Time Adherence

2024 Is Here! What to Look Out for This Year

2024 Is Here! What to Look Out for This Year

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?