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Don't do ANYTHING until you have done these 10 things!
- Learn Why Customers Contact
- Involve Agents in Strategy
- Fix 3 Common Process Problems
- Make Customer Feedback Visible
- Train your Team Leaders Well
- Stop the Obsession with Efficiency
- Stop Firefighting - Start Planning
- Write the Business Case
- Give Agents the Right Tools
- Create a Positive Culture
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Investing in Your Customer Care Strategy? Answer These 5 Questions First https://t.co/UP1zzPoFAG @interactionsco… https://t.co/QsiqLzJMmV
- callcentrehelp
(8 hours ago )
RT @injixo: Engaged contact center agents have a positive impact on customer experience leading to a 25% increase in customer loyalty. Lear…
- callcentrehelp
(9 hours ago )