Articles - Telesales

Young customer support executive working in modern office.

113,630

Handling Sales Objections Over The Telephone

Young businessman working in call centre. He is sitting at the table in headset

136,705

How to Develop the Best Contact Centre Script

116,734

5 Tips to Improve Your Call Centre Sales

8,755

Customer Psychology: The Key to Better Contact Centre Conversations

9,982

The Wrong Words and Phrases to Use on a Sales Call

213,800

The Right Words and Phrases to Use on a Sales Call

4,487

How to Develop Sales Focus in a Customer Service Team

140,652

21 Top Tips for Appointment Setting

Make telesales people More Productive

184,902

25 Tips to Make Your Telesales People More Productive

27,641

6 Strategies for Building Agent Confidence in Telesales

11,943

How to Win More Client Projects for Your Outsourced Contact Centre or BPO

How to sell over the phone

328,819

Top Tips for Selling Over the Phone

24,445

10 Closing Techniques for Inbound Sales Advisors

2,205

The Hidden Gems of Outbound Dialling Technology

7,599

Sales Through Service: The Right Way to Up-sell in the Contact Centre

4,382

8 Tricks to Get Your Sales Calls Answered

faces on speech bubbles

2,567

How to Give Sales Agents Difficult Feedback

39,624

How to Succeed with Outbound Calling – Part 1

4,697

More management ideas from BBC’s The Call Centre

ultra-webinar-newsletter140313

1,297

Recorded Webinar: 7 Ideas to Improve your Outbound Dialling

35,677

20 Predictions for the Contact Centre of the Future

8,503

Acting the part: 7 secrets the contact centre can learn from actors

8,345

What lessons could a call centre manager learn from the BBC TV show “The Call Centre”?

18,868

How to improve sales confidence in the call centre