The Leading Contact Centre Magazine

Articles about Telesales

How to Develop the Best Contact Centre Script

116,812

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5 Tips to Improve Your Call Centre Sales

86,304

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Customer Psychology: The Key to Better Contact Centre Conversations

2,886

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The Wrong Words and Phrases to Use on a Sales Call

2,610

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The Right Words and Phrases to Use on a Sales Call

143,011

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How to Develop Sales Focus in a Customer Service Team

1,884

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21 Top Tips for Appointment Setting

103,016

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25 Tips to Make Your Telesales People More Productive

132,038

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6 Strategies for Building Agent Confidence in Telesales

12,626

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How to Win More Client Projects for Your Outsourced Contact Centre or BPO

6,187

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Top Tips for Selling Over the Phone

200,789

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10 Closing Techniques for Inbound Sales Advisors

14,071

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The Hidden Gems of Outbound Dialling Technology

1,348

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Sales Through Service: The Right Way to Up-sell in the Contact Centre

5,123

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8 Tricks to Get Your Sales Calls Answered

3,332

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How to Give Sales Agents Difficult Feedback

2,150

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Some of the Best Sellers are Customer Service Advisors

424

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How to Succeed with Outbound Calling – Part 1

37,857

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More management ideas from BBC’s The Call Centre

4,188

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Recorded Webinar: 7 Ideas to Improve your Outbound Dialling

1,032

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