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Articles - Telesales
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112,438
Handling Sales Objections Over The Telephone
135,993
How to Develop the Best Contact Centre Script
116,238
5 Tips to Improve Your Call Centre Sales
8,164
Customer Psychology: The Key to Better Contact Centre Conversations
9,649
The Wrong Words and Phrases to Use on a Sales Call
210,766
The Right Words and Phrases to Use on a Sales Call
4,336
How to Develop Sales Focus in a Customer Service Team
140,173
21 Top Tips for Appointment Setting
183,624
25 Tips to Make Your Telesales People More Productive
27,124
6 Strategies for Building Agent Confidence in Telesales
11,554
How to Win More Client Projects for Your Outsourced Contact Centre or BPO
325,250
Top Tips for Selling Over the Phone
23,962
10 Closing Techniques for Inbound Sales Advisors
2,106
The Hidden Gems of Outbound Dialling Technology
7,484
Sales Through Service: The Right Way to Up-sell in the Contact Centre
4,329
8 Tricks to Get Your Sales Calls Answered
2,554
How to Give Sales Agents Difficult Feedback
39,567
How to Succeed with Outbound Calling – Part 1
4,676
More management ideas from BBC’s The Call Centre
1,292
Recorded Webinar: 7 Ideas to Improve your Outbound Dialling
35,118
20 Predictions for the Contact Centre of the Future
8,414
Acting the part: 7 secrets the contact centre can learn from actors
8,324
What lessons could a call centre manager learn from the BBC TV show “The Call Centre”?
18,820
How to improve sales confidence in the call centre
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Editor's Pick
Using Scheduling Playbooks to Manage Spikes in Service Demand
6 Contact Centre Initiatives You Can’t Ignore
How to Combat Quiet Quitting in the Call Centre
23 Things Every Contact Centre Manager Needs to STOP Doing in 2023
Latest Resources
eBook: Six Ways to Improve CX Using AI in Your Contact Centre
eBook: Collaborative Intelligence in the Contact Center
Upcoming Events
Disrupt 2023
Tue 07 Feb 2023
Demo: Strategies for Boosting Sales and Service Team Productivity
Tue 07 Feb 2023
Latest Insights
How Technology Can Enhance Customer Communication and Engagement
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Latest News
New Survey Finds Consumers Give Chatbots a Failing Grade in CX
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