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About Us
Articles - Telesales
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113,630
Handling Sales Objections Over The Telephone
136,705
How to Develop the Best Contact Centre Script
116,734
5 Tips to Improve Your Call Centre Sales
8,755
Customer Psychology: The Key to Better Contact Centre Conversations
9,982
The Wrong Words and Phrases to Use on a Sales Call
213,800
The Right Words and Phrases to Use on a Sales Call
4,487
How to Develop Sales Focus in a Customer Service Team
140,652
21 Top Tips for Appointment Setting
184,902
25 Tips to Make Your Telesales People More Productive
27,641
6 Strategies for Building Agent Confidence in Telesales
11,943
How to Win More Client Projects for Your Outsourced Contact Centre or BPO
328,819
Top Tips for Selling Over the Phone
24,445
10 Closing Techniques for Inbound Sales Advisors
2,205
The Hidden Gems of Outbound Dialling Technology
7,599
Sales Through Service: The Right Way to Up-sell in the Contact Centre
4,382
8 Tricks to Get Your Sales Calls Answered
2,567
How to Give Sales Agents Difficult Feedback
39,624
How to Succeed with Outbound Calling – Part 1
4,697
More management ideas from BBC’s The Call Centre
1,297
Recorded Webinar: 7 Ideas to Improve your Outbound Dialling
35,677
20 Predictions for the Contact Centre of the Future
8,503
Acting the part: 7 secrets the contact centre can learn from actors
8,345
What lessons could a call centre manager learn from the BBC TV show “The Call Centre”?
18,868
How to improve sales confidence in the call centre
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Editor's Pick
Probing Questions to Improve Your Customer Service – With Examples
Ways to Make Working in a Contact Centre Fun
28 Effective Ways to Build Rapport With Customers and Clients
Are Your Team Leaders Too Busy Chasing Metrics?
Latest Resources
White Paper: The Forrester Wave - Contact Centre as a Service
eBook: AI in Contact Centers: Myths and Ethical Concerns
Upcoming Events
Interactions 2023 – US Event
Mon 05 Jun 2023
London Poly | HP Experience Centre Open Day
Wed 07 Jun 2023
Latest Insights
Brand Intelligence, the Definition, Tools & More
Building Truly Patient-Centric, Digital-First Healthcare Services
Latest News
Jabra Engage AI Integrates with storm’s Sentiment Analysis
Odigo Awarded the EcoVadis Silver Medal
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