Articles - Telesales

Young customer support executive working in modern office.

110,820

Handling Sales Objections Over The Telephone

Young businessman working in call centre. He is sitting at the table in headset

135,322

How to Develop the Best Contact Centre Script

115,373

5 Tips to Improve Your Call Centre Sales

7,619

Customer Psychology: The Key to Better Contact Centre Conversations

9,069

The Wrong Words and Phrases to Use on a Sales Call

207,717

The Right Words and Phrases to Use on a Sales Call

4,132

How to Develop Sales Focus in a Customer Service Team

139,419

21 Top Tips for Appointment Setting

Make telesales people More Productive

182,228

25 Tips to Make Your Telesales People More Productive

26,555

6 Strategies for Building Agent Confidence in Telesales

11,052

How to Win More Client Projects for Your Outsourced Contact Centre or BPO

How to sell over the phone

321,488

Top Tips for Selling Over the Phone

23,274

10 Closing Techniques for Inbound Sales Advisors

2,002

The Hidden Gems of Outbound Dialling Technology

7,316

Sales Through Service: The Right Way to Up-sell in the Contact Centre

4,252

8 Tricks to Get Your Sales Calls Answered

faces on speech bubbles

2,504

How to Give Sales Agents Difficult Feedback

39,511

How to Succeed with Outbound Calling – Part 1

4,619

More management ideas from BBC’s The Call Centre

ultra-webinar-newsletter140313

1,264

Recorded Webinar: 7 Ideas to Improve your Outbound Dialling

34,466

20 Predictions for the Contact Centre of the Future

8,316

Acting the part: 7 secrets the contact centre can learn from actors

8,266

What lessons could a call centre manager learn from the BBC TV show “The Call Centre”?

18,738

How to improve sales confidence in the call centre