Articles - Telesales

Young customer support executive working in modern office.

108,349

Handling Sales Objections Over The Telephone

Young businessman working in call centre. He is sitting at the table in headset

134,562

How to Develop the Best Contact Centre Script

114,069

5 Tips to Improve Your Call Centre Sales

7,004

Customer Psychology: The Key to Better Contact Centre Conversations

7,964

The Wrong Words and Phrases to Use on a Sales Call

202,782

The Right Words and Phrases to Use on a Sales Call

3,878

How to Develop Sales Focus in a Customer Service Team

138,032

21 Top Tips for Appointment Setting

Make telesales people More Productive

180,292

25 Tips to Make Your Telesales People More Productive

25,532

6 Strategies for Building Agent Confidence in Telesales

10,714

How to Win More Client Projects for Your Outsourced Contact Centre or BPO

How to sell over the phone

316,416

Top Tips for Selling Over the Phone

22,455

10 Closing Techniques for Inbound Sales Advisors

1,931

The Hidden Gems of Outbound Dialling Technology

7,120

Sales Through Service: The Right Way to Up-sell in the Contact Centre

4,127

8 Tricks to Get Your Sales Calls Answered

2,445

How to Give Sales Agents Difficult Feedback

39,422

How to Succeed with Outbound Calling – Part 1

4,564

More management ideas from BBC’s The Call Centre

ultra-webinar-newsletter140313

1,238

Recorded Webinar: 7 Ideas to Improve your Outbound Dialling

33,816

20 Predictions for the Contact Centre of the Future

8,160

Acting the part: 7 secrets the contact centre can learn from actors

8,223

What lessons could a call centre manager learn from the BBC TV show “The Call Centre”?

18,606

How to improve sales confidence in the call centre