Articles - Telesales

Young customer support executive working in modern office.

112,438

Handling Sales Objections Over The Telephone

Young businessman working in call centre. He is sitting at the table in headset

135,993

How to Develop the Best Contact Centre Script

116,238

5 Tips to Improve Your Call Centre Sales

8,164

Customer Psychology: The Key to Better Contact Centre Conversations

9,649

The Wrong Words and Phrases to Use on a Sales Call

210,766

The Right Words and Phrases to Use on a Sales Call

4,336

How to Develop Sales Focus in a Customer Service Team

140,173

21 Top Tips for Appointment Setting

Make telesales people More Productive

183,624

25 Tips to Make Your Telesales People More Productive

27,124

6 Strategies for Building Agent Confidence in Telesales

11,554

How to Win More Client Projects for Your Outsourced Contact Centre or BPO

How to sell over the phone

325,250

Top Tips for Selling Over the Phone

23,962

10 Closing Techniques for Inbound Sales Advisors

2,106

The Hidden Gems of Outbound Dialling Technology

7,484

Sales Through Service: The Right Way to Up-sell in the Contact Centre

4,329

8 Tricks to Get Your Sales Calls Answered

faces on speech bubbles

2,554

How to Give Sales Agents Difficult Feedback

39,567

How to Succeed with Outbound Calling – Part 1

4,676

More management ideas from BBC’s The Call Centre

ultra-webinar-newsletter140313

1,292

Recorded Webinar: 7 Ideas to Improve your Outbound Dialling

35,118

20 Predictions for the Contact Centre of the Future

8,414

Acting the part: 7 secrets the contact centre can learn from actors

8,324

What lessons could a call centre manager learn from the BBC TV show “The Call Centre”?

18,820

How to improve sales confidence in the call centre