Recorded Webinar: 7 Ideas to Improve your Outbound Dialling


In this interactive webinar we looked at the best ways to improve your outbound dialling operation.


  • Introductions – Jonty Pearce, Call Centre Helper
  • 4 ideas to improve your outbound dialling – Stuart Pearce, PRG Solutions

Click here to view the slides

Stuart has also provided a fact sheet – Improving your outbound calling

  • 3 technology ideas for Outbound – Darren Sullivan, Ultra Communications

Click here to view the slides

  • Top Tips and Your Questions
  • Your tips

Winning tip – “Try not to clutter the agent desktop solution with too much unnecessary information – this can lead to longer hold times or dead air which means less time is spent getting through the lists.” Thanks to Russell2

All the tips from the audience have now been turned into an article 18 ways to improve outbound dialling

Topics to be discussed

  • Increasing productivity
  • Improving right party connect rates
  • The best time to make an outbound call
  • Key Performance Indicators
  • Manual vs Automated
  • Call Blending
  • Your chance to share your own ideas

Original Webinar date: March 2014

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