Recorded Webinar: 7 Ideas to Improve your Outbound Dialling

In this interactive webinar we look at the best ways to improve your outbound dialling operation. This will be a mix of practical hands on ideas and also some technology ideas. Thursday 13th March 2014 And being an interactive webinar you will also be able to participate in the discussion, share your tips and vote in our polls. We will also feature a live web chat in conjunction with the webinar, so that you can share your ideas. Panellists • Stuart Pearce, PRG Solutions • Darren Sullivan, Ultra Communications • Jonty Pearce, Call Centre Helper

Topics discussed Increasing productivity Improving right party connect rates The best time to make an outbound call Key Performance Indicators Manual vs Automated Call Blending Your chance to share your own ideas

Sponsored by Ultra Communications. This webinar is held at 1.00pm UK time, 2pm in Paris, 3pm in South Africa and 8am in New York.

Topics Discussed

• Increasing productivity
• Improving right party connect rates
• The best time to make an outbound call
• Key Performance Indicators

• Manual vs Automated
• Call Blending
• Your chance to share your own ideas

Panellists

This webinar was brought to you by Call Centre Helper and is sponsored by Ultracomms