Articles - Telesales

Telesales remains one of the most direct and effective ways to connect with customers, but success depends on skill, confidence, and strategy. This section brings together expert articles, training resources, and practical advice on running and improving telesales operations. Discover techniques for better call preparation, objection handling, and closing, along with guidance on compliance and motivation. You’ll also find insights on scripting, tone, and coaching that help teams build trust and deliver real results through every conversation.

Person on a sales call
The Right Words and Phrases to Use on a Sales Call
Make telesales people More Productive
25 Tips to Make Your Telesales People More Productive
8 Tricks to Get Your Sales Calls Answered
How to sell over the phone
Top Tips for Selling Over the Phone
How to Succeed with Outbound Calling – Part 1
Customer Psychology: The Key to Better Contact Centre Conversations
How to Win More Client Projects for Your Outsourced Contact Centre or BPO
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Top tips for increasing telesales conversions
10 Closing Techniques for Inbound Sales Advisors
Training Cheat Sheet – Effective Sales Questioning
The Hidden Gems of Outbound Dialling Technology
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Training Cheat Sheet – Closing Techniques
6 Strategies for Building Agent Confidence in Telesales
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Handling Sales Objections Over The Telephone
20 Predictions for the Contact Centre of the Future
The Wrong Words and Phrases to Use on a Sales Call
How to Develop Sales Focus in a Customer Service Team
Acting the part: 7 secrets the contact centre can learn from actors
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Kick-Start Cross-Selling in Your Contact Centre
5 Tips to Improve Your Call Centre Sales
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Answers: Great Interview Questions for an Inbound Sales Call Centre?
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Would like some Ideas on Opening Questions for Outbound Calling?
How to cross sell in your call centre
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Warm up to Cold Calling – 3 Strategies for Success