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Articles - Telesales

Discover our range of materials on telesales strategies in contact centres to increase conversions, improve customer outreach, and boost sales performance.

How to improve sales confidence in the call centre

Training Cheat Sheet – Effective Sales Questioning

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Training Cheat Sheet – Closing Techniques

Reward for Service, not Sales

Seven deadly sins of call scripting

An Outbound Call Centre Explained

Outbound sales commission

agents in headsets

Call recording and QM in commercial contact centres

telesales people

Top tips for increasing telesales conversions

Warm up to Cold Calling – 3 Strategies for Success

How to cross sell in your call centre

How to Up-Sell in Your Call Centre

who what signs

Would like some Ideas on Opening Questions for Outbound Calling?

Answers: Great Interview Questions for an Inbound Sales Call Centre?

Seven steps to selling customer experience to your people

Zoom Show and Tell Live Video Box

Editor's Pick

Thumbnail How to Deal With Angry Customers

How to Deal With Angry Customers

Thumbnail How to Make the Best Use of Coaching Time

How to Make the Best Use of Coaching Time

Thumbnail What’s the Best Way to Reward Customers for Their Feedback?

What’s the Best Way to Reward Customers for Their Feedback?

Thumbnail How to Define Career Paths in Your Contact Centre

How to Define Career Paths in Your Contact Centre

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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