Articles - Toolkit

9,044

Technology Toolkit – The best time to make an outbound call

6,203

Technology Toolkit – Noise-Cancelling Headsets

7,558

Technology Toolkit – Forecasting in a multi-skilled contact centre

6,946

Technology Toolkit – Voice Biometrics

5,551

Technology Toolkit – Routing Important Calls

4,472

Technology Toolkit – Single View of the Customer

3,715

Technology Toolkit – Phone Calls Following Email Queries

3,780

Technology Toolkit – connectivity and the cloud datacentre

2,715

Technology Toolkit – Where is my Engineer?

4,301

Technology Toolkit – PCI compliant card payment handling

5,012

Top Customer Service Strategies – No 8. Use Tools with Caution