Articles - Toolkit

Technology Toolkit – The best time to make an outbound call

Technology Toolkit – Noise-Cancelling Headsets

Technology Toolkit – Forecasting in a multi-skilled contact centre

Technology Toolkit – Voice Biometrics

Technology Toolkit – Routing Important Calls

Technology Toolkit – Single View of the Customer

Technology Toolkit – Phone Calls Following Email Queries

Technology Toolkit – connectivity and the cloud datacentre

Technology Toolkit – Where is my Engineer?

Technology Toolkit – PCI compliant card payment handling

Top Customer Service Strategies – No 8. Use Tools with Caution