Articles - Toolkit

8,976

Technology Toolkit – The best time to make an outbound call

6,121

Technology Toolkit – Noise-Cancelling Headsets

7,440

Technology Toolkit – Forecasting in a multi-skilled contact centre

6,900

Technology Toolkit – Voice Biometrics

5,518

Technology Toolkit – Routing Important Calls

4,437

Technology Toolkit – Single View of the Customer

3,683

Technology Toolkit – Phone Calls Following Email Queries

3,687

Technology Toolkit – connectivity and the cloud datacentre

2,688

Technology Toolkit – Where is my Engineer?

4,226

Technology Toolkit – PCI compliant card payment handling

4,878

Top Customer Service Strategies – No 8. Use Tools with Caution