Articles - Toolkit

9,074

Technology Toolkit – The best time to make an outbound call

6,239

Technology Toolkit – Noise-Cancelling Headsets

7,657

Technology Toolkit – Forecasting in a multi-skilled contact centre

6,974

Technology Toolkit – Voice Biometrics

5,572

Technology Toolkit – Routing Important Calls

4,479

Technology Toolkit – Single View of the Customer

3,728

Technology Toolkit – Phone Calls Following Email Queries

3,792

Technology Toolkit – connectivity and the cloud datacentre

2,725

Technology Toolkit – Where is my Engineer?

4,328

Technology Toolkit – PCI compliant card payment handling

5,069

Top Customer Service Strategies – No 8. Use Tools with Caution