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Articles - Top Story

Discover our selection of top stories that have been published on Call Centre Helper.

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Stay on Top of Social Media Like a CX Pro

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10 Ways to Make Customers Feel More Valued

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Five AI Use Cases for Self-Service

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Why Your Agents Are Calling It Quits

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10 Ways to Create More Confident Agents

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Are Chatbots the Tech We All Love to Hate?

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Get Your Outsourcing Partnerships Off to the Best Start

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How to Deal With Angry Customers

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Digital Literacy: How to Train Agents to Work Alongside AI Tools

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How to Succeed in a Global Planning Role

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How to Make the Best Use of Coaching Time

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10 Game-Changing Ways Emotion Will Shape the Future of CX

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The Best Ways to Manage the Night Shift

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What’s the Best Way to Reward Customers for Their Feedback?

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The Latest Emerging Trends and Strategies in CX

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A Fond Farewell: How to Offboard and Celebrate Departing Agents

How to Define Career Paths in Your Contact Centre

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Perfect Your Automated Customer Service Emails

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New Ways to Empower Agents in 2025

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Using Customer Feedback to Improve Agent Performance

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Erlang X – Everything You Ever Wanted to Know

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Play to Win! 10 Steps to Gamify Your Contact Centre

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5 Amazing On-Site Perks Your Agents Will Love

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Positive Scripting Examples for Better Customer Conversations

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Editor's Pick

Thumbnail How to Practice Patience in Customer Service

How to Practice Patience in Customer Service

Thumbnail The Worst Examples of Saying “Sorry” to Customers

The Worst Examples of Saying “Sorry” to Customers

Thumbnail 15 Award-Winning Ideas from Teleperformance Contact Centre

15 Award-Winning Ideas from Teleperformance Contact Centre

Thumbnail Top Tips for Digital Channels – Forecasting and Scheduling

Top Tips for Digital Channels – Forecasting and Scheduling

Call Centre Helper is an Award Winning Magazine for Contact Centers, Customer Service, BPO and CX.
Hot Topics : CX - CCaaS - AI - Analytics - WFM

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