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Articles - Top Story

Discover our selection of top stories that have been published on Call Centre Helper.

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Erlang X – Everything You Ever Wanted to Know

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Play to Win! 10 Steps to Gamify Your Contact Centre

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5 Amazing On-Site Perks Your Agents Will Love

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Positive Scripting Examples for Better Customer Conversations

From Chaos to Control! Why Contact Centres Are Prioritizing WFM Solutions

Proven Ways to Maintain Fairness in the Contact Centre

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10 Tips for Creating Outstanding Customer Interactions

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Top Reads to Boost Your Contact Centre Leadership Skills

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20 Innovative Lessons from Simplyhealth’s Contact Centre

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10 Inspiring Spots to Host Your Next Team Meeting

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Get Ahead of KPI Fluctuations in Your Contact Centre

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How to Improve Your Agents’ Critical Thinking Skills

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Easy Ways to Make Your Contact Centre More Charitable

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Can AI Really Handle Customer Complaints?

15 Hacks to Reduce Customer Uncertainty

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The Future of Healthcare – 5 Innovative Solutions in Action

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Team Leader Experience (TLX) Explained

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10 Ways to Attract Fresh Talent Into Your Contact Centre

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The Dos and Don’ts of Agent Scheduling

Quick Wins to Improve Your C-Sat Scores

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Fresh Ideas to Spark Customer Engagement

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5 Futuristic Use Cases for Retail CX

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How to Prepare Agents for Their First Leadership Role

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Effective Ways to Unlock Agent Productivity