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Articles - Top Story

Discover our selection of top stories that have been published on Call Centre Helper.

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10 Ideas We Heard at the Leeds Building Society Contact Centre

Video Image: What Does Contact Centre Partial Automation Really Mean?

What Does Contact Centre Partial Automation Really Mean?

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10 Clever Ways to Improve Your Service Levels

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The 5 Pillars of Customer Experience (CX)

Video Image: What’s Really Stopping Your Talent From Blooming?

What’s Really Stopping Your Talent From Blooming?

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Time-Saving Hacks for Quality Monitoring

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The Truth About Body Language on the Phone

Video Image: An Easy Step-by-Step Guide to Creating a Schedule

An Easy Step-by-Step Guide to Creating a Schedule

Person scolding robots

F*** This! How to Make Sure Your Chatbots Don’t Swear at Customers

Person holding tablet with experience survey on green background

Top Tips to Overhaul Your CX Programme

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How to Design an Escalation Matrix for Call Centre Agents

WFM Guide illustration with person with clock people and calendar / workflow

The Essential Guide to WFM – Key Features to Look For

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21 Amazing Habits to Foster in Your Frontline Agents

Video Image: How to Choose Which Calls to Evaluate

How to Choose Which Calls to Evaluate

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Want to Deliver the Best Mobile CX? Try These 10 Tips

The concept word Empathy on wooden cubes.

How to Develop Empathy as a Skill in Your Frontline Teams

The Right Contact Centre Opening Hours with two clocks with a question mark and lightbulb

Finding the Ideal Opening Hours for Your Contact Centre

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Game On! 12 Use Cases for Gamification

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Why Is It Getting Harder to Be a Good Customer Service Leader?

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The Secrets to Coaching Remotely

Tired and stressed customer support operator with headache

Tackle the 3 A’s – Absence, Agent Burnout, and Attrition

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10 Ways to Be More Customer Centric

Video Image: Getting Started With Forecasting

Video: Getting Started With Forecasting

How to Take Your Performance Management to the Next Level