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Articles - Top Story

Discover our selection of top stories that have been published on Call Centre Helper.

The concept word Empathy on wooden cubes.

How to Develop Empathy as a Skill in Your Frontline Teams

The Right Contact Centre Opening Hours with two clocks with a question mark and lightbulb

Finding the Ideal Opening Hours for Your Contact Centre

Game screen with chest and scores gamification concept

Game On! 12 Use Cases for Gamification

Person pushing a rock up a hill - challenge concept

Why Is It Getting Harder to Be a Good Customer Service Leader?

Person with notepad at laptop - remote coaching concept

The Secrets to Coaching Remotely

Tired and stressed customer support operator with headache

Tackle the 3 A’s – Absence, Agent Burnout, and Attrition

Customer Centric strategy concept with the words written on notepad

10 Ways to Be More Customer Centric

Video Image: Getting Started With Forecasting

Getting Started With Forecasting

How to Take Your Performance Management to the Next Level

Illustration of customer complaints, negative comments with angry face symbols

Customer Complaints? Try This 10-Point Plan

Call centre worker with headset

How to Use Mock Calls to Improve Agent Performance – With Free Exercises

Row of robots working in a call centre

Contact Centre AI – The Truth Revealed

Person on phone to customer service happy with service

21 Tips to Make Your Customers Feel Truly Valued

Video Image: How to Calculate ‘Not Ready’ Rate

How to Calculate ‘Not Ready’ Rate

Customer Feedback concept

Stop Spamming! 10 Better Ways to Collect Customer Feedback

Proactive customer service marks on notebook.

Get Started With Proactive Customer Service

Video Image: Agent Statements for Supporting Bereaved Customers

Agent Statements for Supporting Bereaved Customers

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Top 10 Use Cases for Speech Analytics

Happy team putting their fist on top of each other and laughing

3 Proven Ways to Cheer Up Your Team

Video Image: How to Improve Forecast Accuracy

Tips to Improve Forecast Accuracy

Blurred contact centre employees at desks

Need to Reduce Call Transfers? Try These Approaches

Creative idea concept with hand drawing lightbulb and balls of paper

5 Things Creative Leaders Do Differently

Video Image: 3 Simple Ways to Speed Up After-Call Work

Simple Ways to Speed Up After-Call Work

Key questions to ask when buying a chatbot

Key Questions to Ask When Buying a Chatbot