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Articles - Top Story

Discover our selection of top stories that have been published on Call Centre Helper.

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The Secrets to Coaching Remotely

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Tackle the 3 A’s – Absence, Agent Burnout, and Attrition

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10 Ways to Be More Customer Centric

Video Image: Getting Started With Forecasting

Getting Started With Forecasting

How to Take Your Performance Management to the Next Level

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Customer Complaints? Try This 10-Point Plan

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How to Use Mock Calls to Improve Agent Performance – With Free Exercises

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Contact Centre AI – The Truth Revealed

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21 Tips to Make Your Customers Feel Truly Valued

Video Image: How to Calculate ‘Not Ready’ Rate

How to Calculate ‘Not Ready’ Rate

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Stop Spamming! 10 Better Ways to Collect Customer Feedback

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Get Started With Proactive Customer Service

Video Image: Agent Statements for Supporting Bereaved Customers

Agent Statements for Supporting Bereaved Customers

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Top 10 Use Cases for Speech Analytics

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3 Proven Ways to Cheer Up Your Team

Video Image: How to Improve Forecast Accuracy

Tips to Improve Forecast Accuracy

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Need to Reduce Call Transfers? Try These Approaches

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5 Things Creative Leaders Do Differently

Video Image: 3 Simple Ways to Speed Up After-Call Work

Simple Ways to Speed Up After-Call Work

Key questions to ask when buying a chatbot

Key Questions to Ask When Buying a Chatbot

Customer Service Agents With Headsets Working In A Call Center

16 Ways to Reduce AHT – Without Damaging the Customer Experience

Video Image: If It’s a Forecast – It’s Wrong

How Accurate is Your Forecasting?

Knowledge management systems or KMS illustration representing systematic process of advice, insights, information, practice, process, improvement, people and technology.

How to Keep Your Knowledge Base Up to Scratch

What I've Learned from Running a Contact Centre - building a stronger team culture Alex McConville

How to Build a Stronger Team Culture – Using These Proven Techniques