The Leading Contact Centre Magazine

Home
Webinars
Forum
- Answers
- Industry Insights
Tips
- Jonty's Tips
- Hints & tips
- Life
  - Humour
  - Games
  - Jargon
Strategy
- Polls
Management
- Life
- Tips
- Skills
- Motivation
- Customer Experience
- Empathy
Technology
- White Papers
- Product Demos
- Directory
- Guides
- Definitions
- Outbound Dialing
- Call Recording
- WFM
- IVR
- Jargon
- Erlang Calculator
Tools
Erlang
News
White Papers
Events
Advertise

Articles about Ultra

Sorry, no posts matched your criteria.

Rostrvm demo 2019 ads

Online

Erlang Calculator

Download

Erlang C Calculator Excel Including Shrinkage

Download

Free Call Monitoring and Coaching Form

Download

Monthly Forecasting Excel Spreadsheet Template

Online

Multi-Channel Contact Centre Calculator Tool – Phone Email Chat

Upcoming Webinars

Webinar

Webinar: The Advisor of the Future

Register Now

Webinar

Webinar: Proven Techniques to Increase Customer Satisfaction

Register Now

Latest From the Forum

Jonty Pearce | 1 hour ago

Hot Desk booking

Jonty Pearce | 1 hour ago

FTE Requirement 24 Hours

Jonty Pearce | 1 hour ago

Does anybody have an example for capacity pla...

Clive Woodrow | 16 hours ago

How do you measure Repeat Call Rate?

Directory

View our full directory

Popular Pages

The Top 25 Words to Describe Yourself on Your CV

Top 25 Positive Words, Phrases and Empathy Statements

18 Empathy Statements That Help Improve Customer-Agent Rapport

The Right Words and Phrases to Say to an Angry Customer

The Best Customer Service Greeting Phrases – with Examples

Ask a Question
& Find an Answer

Get answers from the Call Centre Helper community on your most difficult challenges

Ask Your Question

Editors Pick

Shift Planning – What You Need to Know to Best Engage Your Team

Customer Service Skills: How to Improve Empathy, Active Listening and Knowledge

What Is Proactive Customer Service? With a Definition, Examples and Key Challenges

20 Award-Winning Tips From the Gousto Contact Centre

Business Systems 12 WFM Box Ad

Latest Resources

White Paper: An Expert Guide To Creating Customer Personas

Whitepaper: Solve Your Call Center’s Seasonal Capacity Problem

TalkDesk Forrester AI Webinar ad

Latest Insights

How to Define and Create a Business Strategy

How do Predictive Dialers Work?

Enghouse digital revolution ads

Upcoming Events

Mar

2

Customer Response Summit

Read More

Mar

2

Read More

Odigo Seize every opportunity box ad

Poly Exhibits Wireless UC Portfolio at Call Centre World

IPI and UK Youth Help Young People Build Bright Futures

Jabra engage paradox ads

Latest Resources

White Paper: An Expert Guide To Creating Customer Personas

Whitepaper: Solve Your Call Center’s Seasonal Capacity Problem

NICE wfm forecasting dummies ad

Poly Exhibits Wireless UC Portfolio at Call Centre World

IPI and UK Youth Help Young People Build Bright Futures

Procedureflow confidence on day one Advert

Main Site Links

Tips
News
Forum
Directory
Erlang Calculator

Newsletter

Get all the latest news straight to your inbox

Click here to sign up to our newsletter.

Latest Resources

White Paper: An Expert Guide To Creating Customer Personas
Whitepaper: Solve Your Call Center’s Seasonal Capacity Problem

© Call Centre Helper 2020 | Terms | Cookies | Privacy | Contact | Advertise

Back to top