See Verint Monet Workforce Management in Action Related Articles Workforce Management Guide Workforce Management vs Workforce Optimization – What’s the Difference? 18 Workforce Management Case Studies What Is Workforce Management (WFM)? © duncanandison - Adobe Stock - 215231285 194 Filed under - Contact Centre News, Verint Monet A good workforce management strategy is a balancing act of scheduling the right number of resources to keep up with increasing customer demands. Verint Monet Workforce Management (WFM), an industry-recognized cloud-based solution, can bring your workforce management strategy into the future and address your organization’s needs. Join our demo to see how Verint Monet WFM can help your organization: Accurately forecast & create consistent and reliable schedules Improve agent productivity Identify performance gaps Empower your workforce to deliver an outstanding and efficient customer service. Click here to watch the replay. Author: Guest Author Published On: 19th Nov 2020 - Last modified: 30th Nov 2020 Read more about - Contact Centre News, Verint Monet Recommended Articles Workforce Management Guide Workforce Management vs Workforce Optimization – What’s the Difference? 18 Workforce Management Case Studies What Is Workforce Management (WFM)? Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter