Webinar: 7 Things That Great Contact Centres Do Well

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Webinar Date - Thursday 17th September 2020 at 14:00pm UK time

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Are you looking for ways to improve your contact centre’s performance? Well, why not learn from the best?

You have probably heard all the vague, generic advice like “improve your communication”, “rethink your metrics” and “make more time for coaching”.

But in this webinar, you will only hear real, tangible examples of how leading contact centres have managed to take their performance to the next level.

And as it will be an interactive webinar, you will also have the opportunity to share tips and ask questions of the panellists and other attendees. We run an interactive chat room in parallel with the webinar.


Guest speaker- Headshot
Guest speaker
to be confirmed
Huw Jones- Headshot
Huw Jones
Verint Monet
Jonty Pearce- Headshot
Jonty Pearce
Call Centre Helper

Topics to be discussed

  • What are the priorities of great contact centres?
  • The routines that great contact centres set
  • Examples of how to provide world-class customer service
  • Where not to focus your attention
  • How technology can help you to achieve “greatness”
  • Top tips from the audience

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This webinar is brought to you by Call Centre Helper and is sponsored by Verint Monet.

You won't want to miss this exciting webinar.

Click here to register

This webinar is held at 14:00pm UK time, 15:00pm in Paris, 15:00pm in South Africa and 9:00am in New York. A replay facility will also be available.

If you are attending one of our webinars for the first time, we suggest you arrive 10 minutes early to allow for the software to download successfully.

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