Taking Action on Vulnerability – Webinar

callminer vulnerability event

Filed under - Archived Content,

Date: Tuesday 24th January 2023, 2pm GMT

Register Now

A small number of essential steps can be taken to deliver an efficient tailored, supportive and FCA/Ofgem compliant experience for the growing number of vulnerable customers with a diverse range of individual requirements.

Based on Sitel and CallMiner experience in supporting leading Utility and Financial Service organisations in the UK and Globally, this webinar will enable you to implement an action plan, in the key areas of service delivery, that will provide the most impact to your customer’s experience.

From creating the right foundations for action by gaining meaningful insight into your operations, to implementing systems and processes that ensure a strong customer journey.

You will learn how to:

  • Understand, measure and deliver against regulatory compliance categories (inc. Ofgem and FCA)
  • Focus analytics to gain meaningful insight
  • Act on insight derived, including the ability to:
    • Increase the likelihood of a positive customer outcome for the financially vulnerable
    • Enable employees to deliver a fully informed solution, efficiently
    • Provide continual business improvement on key vulnerability KPI’s

Register Now

Author: Rachael Trickey

Published On: 19th Dec 2022 - Last modified: 27th Jan 2023
Read more about - Archived Content,

Follow Us on LinkedIn

Recommended Articles

A photo of a disabled person making a phone call
What Is Customer Vulnerability?
Teddy bear and friend with bandaged head and arm
Data Helps Assess Customer Vulnerability and Affordability
Protecting vulnerable concept with people in glass bottles
Vulnerability and the Cost of Living Crisis: How You Can Support Customers