Taking Action on Vulnerability – Webinar Related Articles What Is Customer Vulnerability? Data Helps Assess Customer Vulnerability and Affordability Vulnerability and the Cost of Living Crisis: How You Can Support Customers How to Encourage Customers to Disclose Vulnerability 144 Filed under - Archived Content, CallMiner Date: Tuesday 24th January 2023, 2pm GMT Register Now A small number of essential steps can be taken to deliver an efficient tailored, supportive and FCA/Ofgem compliant experience for the growing number of vulnerable customers with a diverse range of individual requirements. Based on Sitel and CallMiner experience in supporting leading Utility and Financial Service organisations in the UK and Globally, this webinar will enable you to implement an action plan, in the key areas of service delivery, that will provide the most impact to your customer’s experience. From creating the right foundations for action by gaining meaningful insight into your operations, to implementing systems and processes that ensure a strong customer journey. You will learn how to: Understand, measure and deliver against regulatory compliance categories (inc. Ofgem and FCA) Focus analytics to gain meaningful insight Act on insight derived, including the ability to: Increase the likelihood of a positive customer outcome for the financially vulnerable Enable employees to deliver a fully informed solution, efficiently Provide continual business improvement on key vulnerability KPI’s Register Now Author: Rachael Trickey Published On: 19th Dec 2022 - Last modified: 27th Jan 2023 Read more about - Archived Content, CallMiner Recommended Articles What Is Customer Vulnerability? Data Helps Assess Customer Vulnerability and Affordability Vulnerability and the Cost of Living Crisis: How You Can Support Customers How to Encourage Customers to Disclose Vulnerability Related Reports eBook: How to Collect and Act on the Right Customer Insights Guide: Five Steps to Mastering Conversation Intelligence White Paper: How to Operationalise AI Workflows in the Contact Centre White Paper: How to Drive Business Improvements with Customer Insights Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter