Typical Outbound Call Centres
Debt Recovery and Collections
Severn Trent Water
Severn Trent Water uses a dialler and Interactive Voice Messaging to recover unpaid debts.
Women’s magazine Candis has implemented the Noetica Script-Aware Predictive Dialler at its contact centre in Liverpool. Candis is using the dialler to increase contact levels with its member-base to renew, reactivate and upgrade subscribers and convert prospects.
Autonet use a dialler for customer call backs and generating follow up calls.
Proactive Customer Service
Ever Ready Mortar
“We [Ever Ready Mortar] encourage builders to register interest in our service at our web site www.everreadymortar.com but we also use rostrvm’s automated dialling system to pro-actively contact prospective customers. The dialler keeps our team busy, but at the same time the rostrvm system is monitoring our call queues to ensure that people calling us aren’t kept waiting to talk to us.”
First Choice Holidays
First Choice Holidays use an outbound dialler for proactive customer service, making sure that holidaymakers are well prepared for their trip. Case study