Typical outbound call centres Related Articles Typical Roles in a Call Centre – With Job Descriptions Outbound Dialling Reference Guide Workforce Management in Outbound Call Centres The Differences Between an Inbound and Outbound Call Centre 4,535 Filed under - Industry Insights, Outbound dialling, Outbound Dialling Guide, Rostrvm Typical Outbound Call Centres Debt Recovery and Collections Severn Trent Water Severn Trent Water uses a dialler and Interactive Voice Messaging to recover unpaid debts. CRM Solution helps Severn Trent to recover £3 million in unpaid bills Improved customer experience for Severn Trent Telemarketing Candis Women’s magazine Candis has implemented the Noetica Script-Aware Predictive Dialler at its contact centre in Liverpool. Candis is using the dialler to increase contact levels with its member-base to renew, reactivate and upgrade subscribers and convert prospects. Women’s magazine implements call centre software Autonet Insurance Autonet use a dialler for customer call backs and generating follow up calls. Autonet Insurance dramatically increases its sales Proactive Customer Service Ever Ready Mortar “We [Ever Ready Mortar] encourage builders to register interest in our service at our web site www.everreadymortar.com but we also use rostrvm’s automated dialling system to pro-actively contact prospective customers. The dialler keeps our team busy, but at the same time the rostrvm system is monitoring our call queues to ensure that people calling us aren’t kept waiting to talk to us.” Call centres expand into the building trade First Choice Holidays First Choice Holidays use an outbound dialler for proactive customer service, making sure that holidaymakers are well prepared for their trip. Case study Author: Jonty Pearce Published On: 18th Mar 2010 - Last modified: 19th Sep 2019 Read more about - Industry Insights, Outbound dialling, Outbound Dialling Guide, Rostrvm Recommended Articles Typical Roles in a Call Centre – With Job Descriptions Outbound Dialling Reference Guide Workforce Management in Outbound Call Centres The Differences Between an Inbound and Outbound Call Centre Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter