Uniphore Teams Up With Pioneer in Communication Recording

Partnership concept with two hands putting puzzle pieces together
Filed under - Contact Centre News,

Uniphore is excited to announce a partnership with leading communications recording provider Interaction Insight Corporation.

Through this collaboration, Interaction Insight will bring Uniphore’s best-in-class U-Suite of products to its contact centre clients across the globe.

New Jersey-based Interaction Insight is a trusted partner to over 700 enterprises, with more than 60 years of combined domain expertise and 98% customer satisfaction rate.

The company’s clients span financial services, healthcare, public safety and call centre markets, with products to support their technology selection, migration, training, integration and compliance needs.

“Uniphore’s U-Suite of products will help us meet rapidly growing global demand among call centres to provide a consistently effective customer experience,” said Richard Geremia, Managing Director at Interaction Insight.

“Uniphore’s world-class AI products that leverage generative AI, conversational AI, knowledge AI and emotion AI will let us offer our clients tremendous insights, and the ability to drive customer satisfaction and streamline operations.”

A significant number of Interaction Insight’s customers have become Uniphore clients following the Red Box acquisition in February 2023. In addition, many of Interaction Insight’s customers are also poised to migrate to platforms that can provide more robust CX tools and rich insights powered by AI.

Uniphore’s enterprise contact centre AI solutions are built to unlock a comprehensive and tailored understanding of enterprises’ unique needs and deliver real-time guidance and actionable insights to drive an effective customer experience.

“We’re excited to join forces with Interaction Insights, a pioneer in communication recording,” said Gokul Gopalakrishnan, Senior Vice President and Global Head of Partnerships at Uniphore. “Their team’s deep expertise complements Uniphore’s portfolio of products and will enable us to continue driving AI innovation and delivering transformative business outcomes for our customers worldwide.”

Uniphore is proud to partner with best-in-class leaders like Interaction Insight.

This blog post has been re-published by kind permission of Uniphore – View the Original Article

For more information about Uniphore - visit the Uniphore Website

About Uniphore

Uniphore Uniphore has built the most comprehensive and powerful platform that combines conversational AI and automation, computer vision, emotion and tonal analysis, workflow automation, and RPA in a single integrated platform.

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Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.

Author: Uniphore

Published On: 27th Mar 2024
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