Update Improves User Experience

An updated version of Verint Enterprise Feedback Management (EFM) has been released.

The solution—part of the Customer Engagement Optimization portfolio—focuses on connecting an organization and its employees with customers over a sustained period of time.

In the latest release, Verint Enterprise Feedback Management helps provide a stronger foundation for creating more engaging digital experiences.

Key feature updates include a new survey engine, question presentation, an integrated and easier-to-use SMS survey deployment for mobile devices, and improved reporting, analysis and case management capabilities.

• A new survey engine offers organizations the foundation and design capabilities for creating visually appealing surveys to advance user experiences.
• Design and editing features simplify the ability to create corporate-branded surveys that align with an organization’s digital look, feel and experience.
• Enhancements include a new dashboard with a user interface tailored to SMS to make it easier to manage and monitor text and SMS campaigns. It also includes a survey editing mode to help authors create options that are relevant for SMS surveys versus a full web survey. In addition, users can schedule imports and add participants straight from the SMS interface.
• Additional enhancements include survey management and analytical tools, improved case management capabilities, the ability to integrate to the agent desktop, as well as create and distribute reports based on the organisational hierarchy they have established.

“These enhancements reinforce our commitment to delivering enterprise-level omnichannel solutions to support our customer engagement optimization strategy,” said Nancy Treaster at Verint. “By advancing the user experience and making it easier to create engaging and visually appealing surveys with our EFM solution, organizations can focus on leveraging multichannel responses through Actionable Intelligence.”

For more information about Verint, visit their website.