Recorded Webinar: 10 Predictions for 2018


We discuss what is likely to happen in 2018 and beyond. In this webinar, our experts look into the future and make their predictions.

Topics Discussed

  • What is likely to happen to contact centres
  • Predictions for the future
  • Exciting technology predictions
  • Latest trends in customer service
  • Motivating and inspiring a future workforce
  • Factors that you hadn’t thought about
  • Top tips from the audience


Martin Hill-Wilson - Headshot
Martin Hill-Wilson
Brainfood Extra

Darren Smith - Headshot
Darren Smith

Jonty Pearce - Headshot
Jonty Pearce
Call Centre Helper

Author: Rachael Trickey

Published On: 8th Jan 2018 - Last modified: 28th Feb 2023
Read more about - Recorded Call Centre and Customer Experience Webinars,

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