Recorded Webinar: 10 Predictions for 2018

We discussed what is likely to happen in 2018 and beyond. In this webinar, our expert panellists looked into the future and make their predictions.


  • Introductions – Jonty Pearce, Call Centre Helper
  • Martin Hill-Wilson, Brainfood Extra
  • Darren Smith, NewVoiceMedia
Webinar Slides: 10 Predictions for 2018 by Martin Hill Wilson and Darren Smith

Click here to view the slides

Topics to be discussed

  • What is likely to happen to contact centres
  • Predictions for the future
  • Exciting technology predictions
  • Latest trends in customer service
  • Motivating and inspiring a future workforce
  • Factors that you hadn’t thought about
  • Top tips from the audience
  • Winning prediction – “Customer experience measures will become more important to service desks than traditional KPI measures” thanks to jamie4

Original Webinar date: Thursday 11th January 2018

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