Recorded Webinar: 10 Predictions for 2018

Click here to view the replay

We discussed what is likely to happen in 2018 and beyond. In this webinar, our expert panellists looked into the future and make their predictions.


  • Introductions – Jonty Pearce, Call Centre Helper
  • Martin Hill-Wilson, Brainfood Extra
  • Darren Smith, NewVoiceMedia
Webinar Slides: 10 Predictions for 2018 by Martin Hill Wilson and Darren Smith

Click here to view the slides

Topics to be discussed

  • What is likely to happen to contact centres
  • Predictions for the future
  • Exciting technology predictions
  • Latest trends in customer service
  • Motivating and inspiring a future workforce
  • Factors that you hadn’t thought about
  • Top tips from the audience
  • Winning prediction – “Customer experience measures will become more important to service desks than traditional KPI measures” thanks to jamie4

Original Webinar date: Thursday 11th January 2018

company logo
This webinar was brought to you by Call Centre Helper and is sponsored by NewVoiceMedia.

Click here to view the replay.

Get the latest exciting call centre reports, specialist whitepapers, interesting case-studies and industry events straight to your inbox.