We discussed what is likely to happen in 2018 and beyond. In this webinar, our expert panellists looked into the future and make their predictions.
- Introductions – Jonty Pearce, Call Centre Helper
- Martin Hill-Wilson, Brainfood Extra
- Darren Smith, NewVoiceMedia
Topics to be discussed
- What is likely to happen to contact centres
- Predictions for the future
- Exciting technology predictions
- Latest trends in customer service
- Motivating and inspiring a future workforce
- Factors that you hadn’t thought about
- Top tips from the audience
- Winning prediction – “Customer experience measures will become more important to service desks than traditional KPI measures” thanks to jamie4
Original Webinar date: Thursday 11th January 2018
Click here to view the replay.