Recorded Webinar: 5 Ways to Create Engaged and Empowered Agents

It is generally recognised that engaged and empowered advisors deliver better customer satisfaction.

In this webinar we looked at 5 ways to create engaged and empowered agents.

Panellists

• Introductions – Rachael Boynton, Call Centre Helper
• Carolyn Blunt, Ember Real Results

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• Frank Sherlock, Callminer

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Topics to be discussed

• Building Agent Confidence
• What does Agent Empowerment look like?
• Increasing Agent Engagement
• Problem Solving and Building Rapport
• Making time for Training
• Dealing with Difficult Customers
• Employee Satisfaction Surveys
• Winning tip – “A big piece from my team is how “valued” they feel and how their performance makes a contribution to the centre targets and objectives. One of the most powerful phrases in leadership is “Well done” and making sure people understand what a difference their efforts and performance makes.” Thanks to Paul92.

Original Webinar date: 26th April 2018