Webinar: 5 Ways to Create Engaged and Empowered Agents

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Thursday 26th April 2018 at 13:00pm UK time

Click here to register

It is generally recognised that engaged and empowered advisors deliver better customer satisfaction.

In this webinar we look at 5 ways to create engaged and empowered agents.

And as it will be an interactive webinar, you will also have the opportunity to share tips and ask questions of the audience and other attendees. We run an interactive chat room in parallel with the webinar.


Carolyn Blunt - headshot
Carolyn Blunt
Ember Real Results
Frank Sherlock - headshot
Frank Sherlock
Rachael Boynton - headshot
Rachael Boynton
Call Centre Helper

Topics to be discussed

  • Building Agent Confidence
  • What does Agent Empowerment look like?
  • Increasing Agent Engagement
  • Problem Solving and Building Rapport
  • Making time for Training
  • Dealing with Difficult Customers
  • Employee Satisfaction Surveys
  • Top Tips from the Audience
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This webinar is brought to you by Call Centre Helper and is sponsored by CallMiner.

You won't want to miss this exciting webinar. Click here to register

This webinar is held at 13:00pm UK time, 14:00pm in Paris, 14:00pm in South Africa and 8:00am in New York. A replay facility will also be available.

If you are attending one of our webinars for the first time, we suggest you arrive 10 minutes early to allow for the software to download successfully.

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