Keeping agents engaged and empowered is essential to great contact centre performance and keeping customers happy.
With this in mind, we take you through five key ways that you can create a contact centre culture where advisors can thrive, while maintaining high levels of morale and motivation.
During this webinar, you will also have the opportunity to share tips and ask questions of the audience and other attendees, by joining our chatroom – which you will be directed to during the webinar. This means that you can receive specialised advice for your own specific contact centre.
Topics Discussed
- Building Agent Confidence
- What does Agent Empowerment look like?
- Increasing Agent Engagement
- Problem Solving and Building Rapport
- Making time for Training
- Dealing with Difficult Customers
- Employee Satisfaction Surveys
- Top Tips from the Audience
Panellists
This webinar was brought to you by Call Centre Helper and is sponsored by CallMiner
Author: Rachael Trickey
Published On: 16th Apr 2018 - Last modified: 13th Jan 2025
Read more about - Recorded Call Centre and Customer Experience Webinars, CallMiner, Carolyn Blunt, Frank Sherlock
