Recorded Webinar: 5 Ways to Create Engaged and Empowered Agents Related Articles Recorded Webinar: How to Turn Agents Into Super Agents Recorded Webinar: Ways to Empower Contact Centre Advisors 5 Ways to Create Engaged Contact Centre Agents Recorded Webinar: 5 Clever Ideas to Improve Contact Centre Efficiency 888 Filed under - Recorded Call Centre and Customer Experience Webinars, CallMiner Keeping agents engaged and empowered is essential to great contact centre performance and keeping customers happy. With this in mind, we take you through five key ways that you can create a contact centre culture where advisors can thrive, while maintaining high levels of morale and motivation. During this webinar, you will also have the opportunity to share tips and ask questions of the audience and other attendees, by joining our chatroom – which you will be directed to during the webinar. This means that you can receive specialised advice for your own specific contact centre. Topics Discussed Building Agent Confidence What does Agent Empowerment look like? Increasing Agent Engagement Problem Solving and Building Rapport Making time for Training Dealing with Difficult Customers Employee Satisfaction Surveys Top Tips from the Audience Panellists Carolyn Blunt Ember Real Results Frank Sherlock CallMiner Rachael Trickey Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by CallMiner Author: Rachael Trickey Published On: 16th Apr 2018 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, CallMiner Recommended Articles Recorded Webinar: How to Turn Agents Into Super Agents Recorded Webinar: Ways to Empower Contact Centre Advisors 5 Ways to Create Engaged Contact Centre Agents Recorded Webinar: 5 Clever Ideas to Improve Contact Centre Efficiency Related Reports White Paper: How to Operationalise AI Workflows in the Contact Centre White Paper: How to Drive Business Improvements with Customer Insights eBook: How Customers Can Lead Your Business Transformation in 2024 White Paper: Five Secrets of Top Performing Contact Centres Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter